Identifying IT User Mindsets: Acceptance, Resistance and Ambivalence

Abstract

Despite the progress that has been made in understanding acceptance and resistance, there remains a need to further investigate the nature of these core IS constructs. Our review and analysis of the literature on acceptance and resistance leads us to suggest that these are multidimensional constructs that are associated with a complex mix of behavioral manifestations. We argue that acceptance and resistance are mindsets comprising three dimensions: emotions, cognition, and attitudes, and that the related behaviors are manifestations of these individuals' mindset. User behaviors are positioned along two dimensions. The first one represents the mindset of the user and the other represents the compliance of user behavior with the IT usage policies. We use our framework as a foundation for proposing a typology of IT user behaviors that comprises five archetypesengaged, resigned, deviant, dissident, and ambivalent. For each archetype, we derive a theoretical proposition.

Personality Predictors of IT Addiction

“…For instance, based on a meta-analytic review of 12 studies on internet addiction, Kayiş, et al [12] confirmed that "there is no relation between openness to new experiences and unhealthy internet use in some researches… some researches point out that there is a positive meaningful relation… [Other] researches find out that there is a negative meaningful relation" (p. 36). Similarly, while some studies hint on the positive effect of extraversion on addiction [12], others suggested the positive impact of introversion [20]. As such, in this study, we focus on three of five FFM factors, namely neuroticism, conscientiousness, and agreeableness, and propose a research model to investigate the direct and indirect effects of these three factors on IT addiction, which is consistent with findings of research on substance abuse and addiction [14].…”

“…Our analysis confirmed that openness to experience and extraversion do not have a significant effect on IT addiction. As such, considering lack of strong theoretical and empirical consensus on the effects of these factors [12,20], we have chosen not to include them in this paper.…”

User response to mandatory IT use: a coping theory perspective

“…Recently, van Offenbeek, Boonstra, and Seo (2013) attempt to integrate resistance and acceptance research using two orthogonal dimensions of acceptance/non-acceptance and support/ resistance. Others (e.g., Lapointe & Beaudry, 2014) view acceptance and resistance as two ends of the same continuum and present four types of IT use based on the dimensions of acceptance/resistance and IT compliance/ non-compliance. A key theme in these studies is that acceptance and resistance coexist within the same organization and should be studied jointly rather than separately.…”

Ambivalence Toward Personalized Technology and Intention to Use Location-Based Mobile Commerce: The Moderating Role of Gender

“…12 In contrast to the traditional idea that attitudes are either positive or negative, there is now extensive evidence that separate positive and negative evaluations can exist simultaneously. 13 Cacioppo and Berntson 14 conceptualized ambivalence as the concurrent activation of both positive and negative evaluations and postulated such in the evaluative space model (ESM) (Figure 1).…”