Identifying Factors of Integration for an Interoperable Government Portal

Abstract

Interoperability is an important pre-condition for achieving higher stages of e-government and further ensures that a one stop portal will become a reality. Interoperability results from vertical and horizontal integration. The question arises: How can the level of interoperability and degree of integration be ascertained? This paper suggests a framework. It begins by identifying critical factors necessary for the successful adoption of interoperability technology along three dimensions of integration—process integration, communication integration, and data integration. Factors are formed from a literature review and discussions with webmasters and IT professionals working on portal development in various government departments of India. These factors are useful in further evaluation across the three dimensions and locate the position of a government portal in a technology adoption space. It is then possible to ascertain a portal’s current level of integration sophistication.

Research Trends in E-Government Interoperability: Mapping Themes and Concepts Based on The Scopus Database

“…Cluster 6, focuses on the integration stage between portals, which relates to the data integration stage from the various e-government portals available. An example of a related article, in this case, Tripathi et al (2011), explains the crucial factors underlying the successful adoption of an e-government interoperability technology, namely, the three dimensions of data integration, including integration, communication integration, and data integration. The overall integration of this data will then provide maximum results on the quality of the e-government services offered.…”

“…Interoperability is increasingly important, as e-government continues to add and improve services (Sharma & Panigrahi, 2015) and become a one-stop service portal (Tripathi et al, 2011). As such, interoperability requires flexibility and adaptability (El Aichi & El Kettani, 2011) to ensure connectivity with other software-independent systems (Parrish et al, 2017).…”

A proposed model for successful implementation of e-Government in Malaysia

“…Citizens are now able to access the Internet through the increasingly ubiquitous mobile phones. Some of the bigger technological issues involve interoperability across government agencies; a one-stop e-Government portal can only be achieved if back offices are interoperable (Choudrie & Weerrakody, 2007) and this can only be achieved through an integration of data, processes, communications, and security (Tripathi, Gupta & Bhattacharya, 2011).…”