Identifying English language needs among administrative support staff in a Malaysian Public University: A preliminary study

Abstract

English skills particularly in conversation are essential in workplace situations especially in the context of higher learning institutions. Little attention is being given to examining the needs of English communication skills and issues related to administrative support staff at their workplace particularly at public universities. A questionnaire was adopted to gauge the English language needs of support staff, their English skills perception as well as usage at the workplace. Data were collected from a group of 40 support administrative staff from Universiti Malaysia Kelantan (UMK) involving three administrative departments. The findings were gathered using survey and analyzed using content descriptive analysis. The results of the study revealed that the majority of the respondents strongly agreed that having a good English ability will increase their chance of being promoted to a higher position. Data also revealed that staff use English mostly during interaction with foreign staff and students. In addition, staff perceived that they need to improve their English writing skills the most. This study hopes to give better insight towards English proficiency among administrative support staff and explicit policy on English language at workplace. Therefore, English continuous professional development programmes should be developed and introduced to assist in improving their English language abilities.

Employability challenges of vocational college graduates in the state of Johor

“…The graduates are too shy to speak in English as the main reason for their poor English proficiency (Nesaratnam et al, 2020). Although graduates have excellent academic results, they are less able to argue or communicate in English, which will not attract the interest of employers in the industry, as the industry now uses English as the official language for daily work activities (Mat Husin & Mohd Radzuan, 2021).…”

English Oral Communication Apprehension: A Quantitative Inquiry on Malaysian Administrative Staff in an Educational Institution

“…This study recommends that top management to focus on improving English communication skills among administrative staff. Mastering the English language by administrative staff would enhance their daily tasks (Mat Husin & Radzuan, 2021). The talent is particularly pertinent in dealing with foreign members of the institution, international experts, clients and students in the wake of achieving the university's key performance index (KPI), embracing the internalisation of the higher education sector in Malaysia.…”