Identifying critical success factors for the implementation of enterprise resource planning systems in public educational institutions

Abstract

The implementation of Enterprise Resource Planning (ERP) systems in Brazilian public educational institutions is considered critical and a time consuming process. Then this study aims to identify the Critical Success Factors (CSF) for the implementation of ERP systems in these organizations. A literature review, where 30 CSF used in scientific articles were identified, has been prepared. Based on found CSF, 20 were selected to compose a questionnaire constructed with the Likert scale and applied to 70 ERP systems specialists in educational institutions, in order to get the perception of the most CFS relevant during the pre-implementation, implementation and post-implementation phases. As a result of this field survey, a ranking of the degree classification "very important" for 20 CFS was drafted by percentage in the ERP lifecycle. This work intends to contribute with a comprehension in terms of what CFS needs to be observed during each phase of the ERP systems implementation in educational institutions.

A Compilation and Analysis of Critical Success Factors for the ERP Implementation

“…Theprincipalfunctionofthetopmanagementistheestablishmentofclearobjectivesandgoals fortheERPproject,whichallowstomoveallpartiesinthesamedirection; • Effective communication:Theeffectivecommunicationintheorganizationmustoccurbetween thevariousfunctionsandlevelsoftheorganization,betweentheinstitution'sdepartments,and specifically between the business staff and the IT staff. In the ERP system, implementation (Campos Fernandes Leandro et al, 2017;Nah et al,2001;Ngai et al, 2008) in place as this will be a good indicator of the nature and scale of potential problems. This factorcoulddirectlyaffectthetechnicalandorganizationalchangerequired (Nahetal.,2001;Al-Masharietal.,2003).Whetherornotthereisareasonablywellworkingmanualsystemin placeisanotherconsideration.…”

Evaluation of Critical Success Factors for Enterprise Resource Planning Implementation Using Quantitative Methods in Agricultural Processing Companies

“…It is mentioned in [19,20] that an ERP system, apart from the wide range of its practical application in various economic sectors, is an equally active field of interest regarding research and literature. As is mentioned in [19], many surveys conduct literature reviews investigating the implementation of critical success factors of ERP [5,11,17,[21][22][23][24]. In this way, a CSF's general mapping is achieved [19,25].…”