Abstract:This paper presents a method for identifying causal relationships between strategic objectives within a strategy map of a Balanced Scorecard. Strategy maps are modeled as a network of strategic objectives (nodes) and causal relationships (directed arcs). The nodes are also grouped into clusters that represent the perspectives of a Balanced Scorecard: (a) Finances, Clients, Internal Processes and Growth and Learning. The method uses the Analytic Network Process (ANP) to establish the importance of every relatio… Show more
Set email alert for when this publication receives citations?
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.