Identifying and Troubleshooting Link-Resolution Issues with ILL Data

Ashmore, Beth; Allee, Emily; Wood, Rebekah

doi:10.1080/00987913.2014.1001506

Cited by 6 publications

(2 citation statements)

References 13 publications

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“…Electronic resource access problems, a perennial concern for libraries, continue to receive much attention in the literature (Ashmore, Allee, & Wood, 2015;Glasser, 2012;Graham & Hosburgh, 2014;Headlee & Lahtinen, 2014;Mann, 2015;Pan, Bradbeer, & Jurries, 2011;Stuart, Varnum, & Ahronheim, 2015). The tenuous environment of e-resource access issues is well illustrated by article titles such as "Who Ya Gonna Call?"…”

Section: Literature Reviewmentioning

confidence: 99%

Essential skills and knowledge for troubleshooting e-resources access issues in a web-scale discovery environment

Carter¹,

Traill²

2017

Journal of Electronic Resources Librarianship

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Section: Literature Reviewmentioning

confidence: 99%

Essential skills and knowledge for troubleshooting e-resources access issues in a web-scale discovery environment

Carter¹,

Traill²

2017

Journal of Electronic Resources Librarianship

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“…The experience has also been documented in a 2015 article published in Serial Review. 1 Founded in 1841, Samford University, located in Homewood, Alabama, has almost 5,000 students, representing 44 states and 22 countries. The university has 25 undergraduate and graduate degrees, and the university library serves all of these programs except for the Cumberland School of Law, which has its own library.…”

Section: Introductionmentioning

confidence: 99%

Troubleshooting Electronic Resources with ILL Data

Ashmore¹,

Macaulay²

2016

The Serials Librarian

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RecorderTroubleshooting electronic resource linking issues can seem to be an insurmountable task-so many resources, so little time. Using interlibrary loan (ILL) data on requests for materials available online, the electronic resources staff at the Samford University Library detected problems with the implementation of their new link resolver. This data also provided a window into some systemic issues within the metadata of certain sources and the link resolver knowledgebase. In addition to helping us improve linking for our users, the establishment of a workflow for communicating cancelled ILL transaction data on an ongoing basis has also improved the communication between electronic resources staff and the ILL department regarding the overall linking process.

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Enhancing Resource Sharing Access Through System Integration

Pritting

Jones

Jackson

et al. 2017

Journal of Interlibrary Loan, Document Delivery & Electroni

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The application and IT ecosystem of academic libraries typically includes multiple systems, with crucial functions requiring using or sharing information between them. However, library systems are often not well integrated, making workflows and system interactions less than optimal for both staff and patrons. The method to integrate systems that the IDS Project took was to create a middleware platform, IDS Logic, that can connect multiple library systems and open or vendor web services to create the best resource sharing experience for staff and patrons.

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Identifying and Troubleshooting Link-Resolution Issues with ILL Data

Cited by 6 publications

References 13 publications

Essential skills and knowledge for troubleshooting e-resources access issues in a web-scale discovery environment

Essential skills and knowledge for troubleshooting e-resources access issues in a web-scale discovery environment

Troubleshooting Electronic Resources with ILL Data

Enhancing Resource Sharing Access Through System Integration

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