Identify Work from Home Priorities Using an Analytical Hierarchy Process

Abstract

This study aims to understand the critical factors for the success of work from home policies for civil servants so that they can be considered for similar policies in the future. This study uses a literature review, opinions of employees who have implemented work from home, and an analytical hierarchy process methodology to identify and prioritize important factors in work from home for civil servants to find the most effective strategy. Employees who have implemented work from home are asked to prioritize five main criteria (efficiency, environment, productivity, flexibility, and satisfaction) and 15second criteria. The results showed that satisfaction had the highest priority (0.400), followed by environmental factors (0.249), efficiency (0.131), flexibility (0.119), and productivity (0.102). These findings can help the government design appropriate steps to design work from home policies in the future. This study identifies the importance of including employees who have implemented work from home in creating work from home policies.