Identification of Lead User Characteristics Driving the Quality of Service Innovation Ideas

Schuhmacher, Monika C.; Kuester, Sabine

doi:10.1111/caim.12002

Cited by 75 publications

(70 citation statements)

References 96 publications

(240 reference statements)

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“…The purpose of utilizing lead users is to identify strong market opportunities and develop concepts for new products and services (Lüthje and Herstatt, 2004;Churchill et al, 2009). Schuhmacher and Kuester (2012) suggest that users who are dissatisfied and highly experienced provide the best ideas. They recommend that organizations identify these users for involvement in innovation activities.…”

Section: The Lead-user Methodologymentioning

confidence: 99%

Patient involvement and service innovation in healthcare

Engström¹

2014

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This thesis adds to a stream of research suggesting that healthcare can be more patient centered and efficient by redefining the role of the patient from a passive receiver to a more active and collaborative participant. This may relate to healthcare provision (Anderson and Funnell, 2005;Berry and Bendapudi, 2007;Bitner and Brown, 2008;McColl-Kennedy et al., 2012;Nordgren, 2008) and innovation (Bate and Robert, 2006;Groene et al., 2009;Longtin et al., 2010). Through research initiative containing four healthcare units and 68 patients, the present thesis combines healthcare research (e.g., Anderson and Funnell, 2005;Nelson et al., 2002) with service research (e.g., Grönroos, 2006; Lusch, 2008, 2004) to explore three aspects of patient involvement and service innovation.Firstly, the concept of patient involvement itself is investigated through an extensive literature review of empirical research on patient involvement. A model describing the antecedents, forms and consequences of patient involvement is proposed. What value is, and how patients can co-create value is discussed from the perspectives of healthcare research and service management thought.Secondly, the thesis proposes a diary-based methodology for involving patients in service innovation. My colleagues and I developed the methodology in collaboration with the participating care providers and applied it in practice. We used the experiences we gained from the project and the contributions from the patients to examine the opportunities for user involvement in service innovation. The participants contributed with ideas and insights stemming from their experiences in their contact with healthcare and other resources. We suggest the following three ways of learning from the collected data: As ideas for improvements; through summary reports to illustrate other quantitative data; and as narratives to promote change. Thirdly, the thesis explores patients' motivations to participate in service innovation, a hitherto unexplored field. Through an analysis of patients' contributions and interviews with participants we found that there are a number of factors that motivate patients to participate and that participation is perceived as a social-and meaning-laden event. Patients derive psychological well-being and support from participation, but disease was sometimes a barrier to participation. This thesis elaborates on how the most motivated users can be involved in service innovation, applying thinking from the lead-user methodology to a healthcare setting.Overall, the thesis explores patient involvement from new perspectives and, by doing so, adds to our collective efforts to improve healthcare. viii Key words: Patient Involvement, participation, co-creation, patient empowerment, user involvement, patient centered care, motivation, user experiences, co-creation, service development, service innovation, service design, health care, lead users, diary, value ix SAMMANFATTNING Denna avhandling syftar till en mer patientcentrerad och effektiv sjukvård. Den bid...

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Section: The Lead-user Methodologymentioning

confidence: 99%

Patient involvement and service innovation in healthcare

Engström¹

2014

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“…By extension, they seem to be dissatisfied with current products. As a result, several authors have proposed that product dissatisfaction can be associated with user innovators [7,17,23,45,54]. Given this, we propose H1:…”

Section: Common User Innovators Characteristicsmentioning

confidence: 95%

“…Use experience is typically associated with user innovators [7,22,39,53,54]. Use experience may refer to repeated use in a particular context, i.e.…”

Section: H1: Product Dissatisfaction Is Positively Associated With Idmentioning

confidence: 99%

“…Following related studies, we control for both gender [33,54] and academic status [32]. As a result, we first present a control model, Model I, followed by Model II, where we include our three independent variables.…”

Section: Multiple Regression Analysismentioning

confidence: 99%

“…As noted by Riemer-Reiss and Wacker [50], one reason for such high rates of abandonment may be limited consumer involvement. Literature on user driven innovation would suggest that such high product dissatisfaction may be associated with users producing their own innovations [7,17,45,54]. Given that consumers are playing an increasingly important role in product innovation [6], it is also important to understand which users may be valuable innovators.…”

Section: Introductionmentioning

confidence: 99%

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Product Ideation by Persons with Disabilities

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Herregodts

Marez

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Proceedings of the 7th International Conference on Software Development and Technologies for Enhancing Accessibility and Fighti

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Product dissatisfaction among persons with disabilities is not uncommon. Innovation theory suggests that dissatisfied users who stand to benefit from having their unmet needs solved, are likely to be product innovators. However, among disabled persons, little empirical research has thus far been done to determine their degree of ideation, or which characteristics are associated with product ideators. Within this study, we present results from a survey of 178 persons with disabilities, exploring their ideas for products. A panel of two expert judges evaluated their ideas based on user value, feasibility and originality. Using the total score of these three attributes, we used a hierarchical multiple regression model to explore which user attributes can be associated with the best ideas. Our results indicate that overall product dissatisfaction and academic degree ownership both effect idea quality. Furthermore, 12% of respondents also generated ideas that are relevant for nondisabled people.

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The bellwether of community: The influence of lead users' characteristics on ordinary users' participation in online brand communities

Wang,

Hu,

Yang

et al. 2023

J of Consumer Behaviour

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The traditional lead user theory proposes that lead users are an important source of innovation. However, little is known about how lead users influence other users in online brand communities. Based on the uses and gratifications theory, we introduce ordinary user‐perceived benefits—including cognitive benefits, social integrative benefits, personal integrative benefits, and hedonic benefits—as mediators to explain the relationship between lead users' characteristics and ordinary users' participation in an online brand community. Furthermore, we introduce the hosting type of the brand community (consumer‐run vs. company‐managed brand community) and explain its moderating effect on the relationship between lead users' characteristics and ordinary users' participation. The finding reveals that lead users' characteristics have a significant positive effect on ordinary users' participation, and that the effect is partially mediated by cognitive benefits, social integrative benefits, and personal integrative benefits. Besides, the relationship between lead users' characteristics and ordinary users' participation is stronger for consumer‐run brand communities than for company‐managed brand communities.

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Identification of Lead User Characteristics Driving the Quality of Service Innovation Ideas

Cited by 75 publications

References 96 publications

Patient involvement and service innovation in healthcare

Patient involvement and service innovation in healthcare

Product Ideation by Persons with Disabilities

The bellwether of community: The influence of lead users' characteristics on ordinary users' participation in online brand communities

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