Identification of factors and outcomes of trust in mobile supply chains

Ghondaghsaz, Nassim; Engesser, Sven

doi:10.1108/ejmbe-05-2021-0155

Cited by 4 publications

(10 citation statements)

References 60 publications

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“…As shown in Figure 4, three critical strategies qualify for building a safe and secure environment to manage the tension between trust and confidentiality. Each of these elements have been mentioned in the literature as a factor for building or maintaining trust [4,27,29,41]. However, the results of this study show that partners need to employ these three strategies simultaneously to manage the tension between trust and confidentiality.…”

Section: Strategies For Managing the Tension Between Trust And Confid...mentioning

confidence: 71%

“…These results contradict with previous studies [103,104] which concluded that exchange of sensitive information is essential for cultivating long-lasting trustful relationship. This illustrates that the relationship between information sharing and trust is complicated and two-way [41,105].…”

Section: Grey-box Scenariomentioning

confidence: 98%

“…Multiple studies have found five specific types of trust: general, interpersonal, intra-firm, inter-organizational, and individual-to-firm trust [27]. Economists usually define trust according to transaction costs and game theory [34,40,41].…”

Section: Trustmentioning

confidence: 99%

“…Cooperation, goodwill manifestation, and specific investments are positive results of building and maintaining trust. Trust in inter-organizational relationships contributes to efficient cooperation, resulting in open communication [41,46,47]. Moreover, it has been argued that trust is not only a desirable feature but a necessary one for establishing a collaborative environment in supply chains [27,36].…”

Section: Trustmentioning

confidence: 99%

“…Moreover, they contribute to collecting more realistic data from current industry practice. Through semi-structured interviews, both interviewee and interviewer have freedom in the direction of the responses and questions [41].…”

Section: Data Collectionmentioning

confidence: 99%

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Managing the Tension between Trust and Confidentiality in Mobile Supply Chains

et al. 2022

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This research investigates the tension between trust and confidentiality in Mobile Supply Chains (MSCs), where a production asset that is owned by one of the partners is outsourced to another partner of the supply chain for the production of goods, chemicals, or pharmaceuticals. The novelty of the MSC concept is to be found in its innovative and sustainable approach to production and operation processes in supply chains. Implementation of the MSC model could, however, raise trust and confidentiality concerns. The interplay of trust and confidentiality, or preservation of information privacy, between partners plays a central role in the supply chains, particularly because they are genuinely dependent on each other. Qualitative data analysis was used, in which semi-structured interviews with the experts from the chemical and pharmaceutical industries in Germany were conducted to investigate the tension between trust and confidentiality, and important factors affecting it. The results of the study present four different integration scenarios, namely, the low-quality, conservative, grey-box, and innovation scenarios, which consider different levels of trust, confidentiality and information sharing. Subsequently, the tension between trust and confidentiality is analyzed within these scenarios, and three effective strategies which encourage partners to balance the tension between trust and confidentiality are proposed. The study indicates that the balance between trust and confidentiality can be maintained in some scenarios when critical factors such as transparency, trust negotiation, and a reward-sharing system are present.

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Section: Strategies For Managing the Tension Between Trust And Confid...mentioning

confidence: 71%

Section: Grey-box Scenariomentioning

confidence: 98%

Section: Trustmentioning

confidence: 99%

Section: Trustmentioning

confidence: 99%

Section: Data Collectionmentioning

confidence: 99%

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Managing the Tension between Trust and Confidentiality in Mobile Supply Chains

et al. 2022

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The effect of perceived corporate social responsibility on purchase intention in mobile commerce: mediating roles of trusting beliefs and satisfaction

Urinbaeva,

Khasanova,

Clugston

2023

EJMBE

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PurposeCorporate social responsibility (CSR) activities of companies have been reported to generate favorable consumer attitudes towards the business, which in turn, encourages positive consumer behavior. But the application of this conclusion in the mobile commerce domain remains limited. Drawing on social exchange theory, the authors examined the mediating role of trusting beliefs and satisfaction in the relationship between CSR and purchase intention in mobile commerce.Design/methodology/approachUsing nonprobability convenience sampling, the authors administered a cross-sectional survey with 314 students from Keimyung University in Korea. Initially, SPSS-Amos was utilized to run confirmatory factor analysis. The proposed hypotheses were tested using structural equation modeling.FindingsThis study showed that two components of trusting beliefs, namely benevolence and competence, had a positive effect on the association between CSR and the purchase intention on mobile shopping applications. This relationship was partially mediated by trusting beliefs. Further findings demonstrated that the impact of CSR on purchase intention was also partially mediated by satisfaction.Originality/valueThe authors' contribution includes extending the social exchange theory to the mobile commerce setting by establishing mechanisms that explain the ways CSR influences purchase intention in the mobile commerce framework. The authors integrated trusting beliefs and satisfaction in the CRS chain link with purchase intention. Additionally, the authors examined the individual effects of three trusting beliefs components. Based on the results, the authors proposed suggestions for the mobile shopping application business on the methods they can implement to boost the outcomes of their CSR activities.

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Critical Factors Affecting Trust in the Wine Supply Chain in Greece: A Grey DEMATEL Approach

Psychogiou,

Tsoulfas

2024

Logistics

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Background: Although trust is a well-studied topic in supply chain management, the case of the wine supply chain has not been adequately investigated. Methods: A hybrid approach combining qualitative and quantitative data analysis was adopted. The research was divided into two phases: (i) identification of critical factors based on the literature, and (ii) analysis of eight experts’ insights on those factors by employing the grey DEMATEL approach. Results: Fourteen factors that affect trust in the wine supply chain were identified based on the academic literature. From the analysis of the experts’ views, with the use of the grey DEMATEL approach, the factors were classified into two groups. The first group (nine factors) concerns the factors that affect the rest and the second group (five factors) concerns those which are affected by the former factors. Conclusions: The study of trust in the supply chain can be further improved by monitoring the trends in the sector and by engaging a wider audience of stakeholders. This approach can be applied to various regions in order to examine whether the situation is different from country to country. Stakeholders will have the necessary information to support their decisions and prioritize their objectives, aiming at improving the whole supply chain.

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Identification of factors and outcomes of trust in mobile supply chains

Cited by 4 publications

References 60 publications

Managing the Tension between Trust and Confidentiality in Mobile Supply Chains

Managing the Tension between Trust and Confidentiality in Mobile Supply Chains

The effect of perceived corporate social responsibility on purchase intention in mobile commerce: mediating roles of trusting beliefs and satisfaction

Critical Factors Affecting Trust in the Wine Supply Chain in Greece: A Grey DEMATEL Approach

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