Identification, classification and shortlisting of performance indicators for hospital facilities management

Lai, Joseph H.K.; Yuen, P.L.

doi:10.1108/f-08-2019-0092

Cited by 16 publications

(26 citation statements)

References 21 publications

(28 reference statements)

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“…2.1.2 Performance indicators and POE of hospital facilities management. Performance evaluation is essential for ensuring effective operation of facilities (Lai and Yuen, 2020). According to Woona et al (2014), Vischer emphasizes that the value of a POE is proven to be more important than the data collected itself, indicating that it is more about how the FM department follows up on the findings than it is rather a temperature measure of how the staff are satisfied with the services, and how they are following up to improve the measure.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…In the hospital sector, they found that cost and productivity rank highest and satisfaction at third place. Lai and Yuen (2020) and Lai and Man (2018) reviewed the relevance of more than 70 indicators and came up with a short list of 18 hospital performance indicators relevant for FM personell, sorted into the four aspects: physical, safety, environmental and financial. Lai and Yuen (2020) researched how to develop an analytic FM performance evaluation method suitable for hospital buildings.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…Lai and Yuen (2020) and Lai and Man (2018) reviewed the relevance of more than 70 indicators and came up with a short list of 18 hospital performance indicators relevant for FM personell, sorted into the four aspects: physical, safety, environmental and financial. Lai and Yuen (2020) researched how to develop an analytic FM performance evaluation method suitable for hospital buildings. A recent study show a performance measurement model, developed for waste management services, based upon a Balance Score Card approach among public hospitals in Ghana (Amos et al , 2020).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…However, as mentioned by several researchers, relevant KPI's at the operative level are about not only technical measures relevant for the maintenance planning and predicting annual operational costs but also service measures as well like responsiveness, professionalism and competence (Amos et al, 2020;Lai and Yuen, 2020;Lai and Man, 2018;Lavy et al, 2014). Boge and Salaj (2017) describe the benchmarking process of the FM department of one Norwegian hospital.…”

Section: Introductionmentioning

confidence: 99%

“…Performance evaluation is essential for ensuring the effective operation of facilities (Lai and Yuen, 2020) and is particularly relevant for improvement measures. Finding relevant key performance indicators (KPI’s) are debated among the researcher and are reported relevant for monitoring and assessing the quality of the FM services (Amos et al , 2020).…”

Section: Introductionmentioning

confidence: 99%

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FM and clinical employees' involvement in the design of eight Norwegian hospital projects

Støre-Valen

2021

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Purpose This paper aims to gain insight in how the involvement of facilities management (FM) and clinical employees are practiced in new Norwegian hospital projects and to study the benefits and lessons learned from the involvement. Design/methodology/approach This study is conducted by cross-sectional case studies of eight hospital projects by using a literature review, interviews and document studies of FM and clinical employees and project leaders (PLs) among Sykehusbygg. Findings The service design approach with a structured interaction between the PL’s of Sykehusbygg, and the different disciplines of clinical employees and FM specialist was rewarding and efficient. The facilitator role of Sykehusbygg is essential to manage such a broad and complex involvement process using a wide range of various techniques at the different stages of the projects (dialogue meetings, review meetings, workshops, post-it notes, 2-D drawings, mock-up and 3-D models, as well as virtual reality (VR) and Building Information Modeling technology). The clinical employees’ framework is stronger and much more structured than the involvement of FM competences through the different stages of the projects. The property management competences were involved at the early concept phase and design phase, whereas the Operation and Maintenance (O&M) competences were getting involved through the construction and commissioning phase. The value of FM involvement in all stages of the project is seen beneficial, particularly when the FM specialist become a part of the design team and located physically at the same place. The main reported benefits of early FM involvement are cost-effective technical solutions and installations, less design flaws and improved functionality, as well as a stronger ownership and mutual respect between the clinical and FM disciplines. However, not all hospital organizations see the benefits of the FM involvement of all stages, as they are driven by reducing capital cost. In one of the new projects, other ways of involving the FM competences were tested. Additionally, particularly for the O&M competences, a dialogue meeting with a clear focus of sharing experiences with different technical solution was found rewarding in terms of cost benefits. Research limitations/implications This study does not consider the social impact of the choices made in the design phase. The findings also indicated a certain development of the FM involvement. This is not studied in two of the newest projects where they are still in the design phase and the FM role was not interviewed. Practical implications The PL role is important as a facilitator role of the involvement process. Social implications A dialogue meeting with a group of O&M people was found rewarding and valuable for knowledge sharing. This methodology can be further developed and tested, as this group of stakeholders is not always available for giving input in the project. Originality/value The value of this study is the description of the interaction between the PLs and the hospital organization in the eight projects and lessons learned by the involvement of FM competences and clinical employees.

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Section: Theoretical Backgroundmentioning

confidence: 99%

Section: Theoretical Backgroundmentioning

confidence: 99%

Section: Theoretical Backgroundmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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FM and clinical employees' involvement in the design of eight Norwegian hospital projects

Støre-Valen

2021

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Analyzing the key performance indicators of circular supply chains by hybrid fuzzy cognitive mapping and Fuzzy DEMATEL: evidence from healthcare sector

Dolatabad

Mahdiraji

Babgohari

et al. 2022

Environ Dev Sustain

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This study presents a multi-layer fuzzy-based decision-making approach to enhance the hospital Circular Supply Chain (CSC) performance by focusing on intensive care units (ICU) via key performance indicators analysis. In this regard, a Systematic Literature Review (SLR) and Institution Fuzzy Delphi (IFD) are employed to extract the relevant and prominent KPIs. After, a hybrid Fuzzy Cognitive Mapping (FCM) and Fuzzy Decision Making Trial and Evaluation Laboratory (FDEMATEL) have been applied to illustrate a conceptual framework for the CSC performance management of the healthcare sector in the emerging economy of Iran. As a result, eight critical indicators emanated from the SLR-IFD approach. Furthermore, sixteen relationships amongst the performance indicators were identified via hybrid FCM-FDEMATEL. Inventory availability, information availability, innovation, and technology were selected as the most influential indicators. Besides, changing the information technology category, including information availability and Innovation and technology, had the most impact on the performance of the entire CSC. This study attempts to evaluate hospitals’ circular supply chain performance, by designing the circular evaluation framework. Hospital managers can use the results of this research to improve their internal circular supply chain performances in the intensive care units by understanding the different scenarios.

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Importance of hospital facilities management performance indicators: Building practitioners’ perspectives

Lai¹,

Hou²,

Chiu³

et al. 2022

Journal of Building Engineering

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Identification, classification and shortlisting of performance indicators for hospital facilities management

Cited by 16 publications

References 21 publications

FM and clinical employees' involvement in the design of eight Norwegian hospital projects

FM and clinical employees' involvement in the design of eight Norwegian hospital projects

Analyzing the key performance indicators of circular supply chains by hybrid fuzzy cognitive mapping and Fuzzy DEMATEL: evidence from healthcare sector

Importance of hospital facilities management performance indicators: Building practitioners’ perspectives

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