“…Corporate involvement [13,43,73,74] Perception, collaboration with clients, suppliers, competitors [36,43] Nature [36] Increased communication between department and levels within the firm [74] Activity type [12,13,32,75] Workers' productivity [53,[76][77][78][79][80] Scope of impact [12] Labour savings (or labour cost) [33][34][35]37,42,47,49,51,53,55,57,61,64,77,[81][82][83][84] Targeted area [36] Reduction in labour requirement [31,34,38,39,[45][46][47]49,50,69,77,…”