ICTs in the tourism experience at religious heritage sites: a review of the literature and an investigation of pilgrims’ experiences at the sanctuary of Loreto (Italy)

Ascaniis, Silvia De; Mutangala, Marc-Marie; Cantoni, Lorenzo

doi:10.1080/23753234.2018.1544835

Cited by 10 publications

(6 citation statements)

References 12 publications

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“…The question of digital media and holy places and pilgrimages has been addressed by, for example, De Ascanils et al (2018) who examine the role of communication technology at religious sites. Research methods on new media and pilgrimages have been done by De Ascanils and Cantoni (2016).…”

Section: Holy Places In the Mediamentioning

confidence: 99%

The Dormant Volcano: Social Media and the Temple Mount, Jerusalem

Cohen

Lev‐On

2022

Social Media + Society

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Social media have become primary venues for pubic conversations, but we know very little about how and where holy places are discussed in social media and who participates in these conversations. To address these questions, we look at the Temple Mount, one of the most significant places to the three ancient monotheistic religions, which is of great importance in political, national, and other contexts. The research question is twofold: In what contexts are discussions taking place in the Hebrew Facebook-sphere around the Temple Mount? And, what are the leading social media venues where the Temple Mount is discussed? Data collection took place in 2017, when Israel celebrated 50 years since capturing the mount, and experienced a major security event—the “metal detector crisis,” followed by major clashes between Jews and Palestinians. We found that the Temple Mount is portrayed prominently in three contexts: national, religious, and security and that “ ordinary” social media interest in it is limited to groups of mostly nationalist and religious Jews who demand prayer rights on the mount and rarely cross to become an issue for the broader Israeli social media public until a major security development initiates an “ extraordinary” discourse involving many more individuals and groups. In one sense, the discourse about the Temple Mount is reminiscent of a “dormant volcano” that does not erupt regularly, but when it does, no one knows how the eruption will end. Lessons for the representation of holy places in social media are discussed.

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Section: Holy Places In the Mediamentioning

confidence: 99%

The Dormant Volcano: Social Media and the Temple Mount, Jerusalem

Cohen

Lev‐On

2022

Social Media + Society

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“…ICTs also enable travel agencies and organisations managing religious sites to listen to tourists' voices and opinions (De Ascaniis & Cantoni, 2016). In particular, the motivation driving the visit influences the perception of ICTs and religious and spiritual experiences need to be kept personal (De Ascaniis et al, 2018). With regard to Via Francigena, multimedia tools and new technological platforms help to promote the pilgrimage experience in an original way by enhancing the destination brand image and local tourism systems (Lemmi, 2020).…”

Section: Religious Tourism and Pilgrimages As Sources For Sustainable Tourism Developmentmentioning

confidence: 99%

Towards a sustainability‐oriented religious tourism

et al. 2021

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Religious tourism and pilgrimages increasingly contribute to developing the social and economic growth of local economies and communities over time. The aim of the present study is to analyse the role of religious touristic routes as sites of pilgrimages and an opportunity to drive a pathway for sustainable tourism development. The study relies on analysing qualitative and quantitative data, through a questionnaire distributed in late 2018; the questionnaire relates to pilgrimages concerning the Camino de Santiago de Compostela and Via Francigena as religious touristic destinations that contribute to the social and economic sustainability of local economies. Indeed, these pilgrimages strengthen the importance of building collaborative processes by enabling religious touristic destinations to open up to better managing and by driving sustainability‐oriented policies, thus enhancing social and economic growth within local communities.

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“…The relationship between tourism and pilgrimages has been studied in a fragmentary manner (Caber et al, 2021), despite the growing economic importance of this kind of tourism [1]. While motivations and experiences have been analysed (Terzidou et al, 2018), limited attention has been paid to behaviour on online platforms and digital devices (de Ascaniis et al, 2019).…”

Section: Introductionmentioning

confidence: 99%

Twitter's capacity to forecast tourism demand: the case of way of Saint James

Mendieta-Aragón,

Navío-Marco,

Garín-Muñoz

2024

EJMBE

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PurposeRadical changes in consumer habits induced by the coronavirus disease (COVID-19) pandemic suggest that the usual demand forecasting techniques based on historical series are questionable. This is particularly true for hospitality demand, which has been dramatically affected by the pandemic. Accordingly, we investigate the suitability of tourists’ activity on Twitter as a predictor of hospitality demand in the Way of Saint James – an important pilgrimage tourism destination.Design/methodology/approachThis study compares the predictive performance of the seasonal autoregressive integrated moving average (SARIMA) time-series model with that of the SARIMA with an exogenous variables (SARIMAX) model to forecast hotel tourism demand. For this, 110,456 tweets posted on Twitter between January 2018 and September 2022 are used as exogenous variables.FindingsThe results confirm that the predictions of traditional time-series models for tourist demand can be significantly improved by including tourist activity on Twitter. Twitter data could be an effective tool for improving the forecasting accuracy of tourism demand in real-time, which has relevant implications for tourism management. This study also provides a better understanding of tourists’ digital footprints in pilgrimage tourism.Originality/valueThis study contributes to the scarce literature on the digitalisation of pilgrimage tourism and forecasting hotel demand using a new methodological framework based on Twitter user-generated content. This can enable hospitality industry practitioners to convert social media data into relevant information for hospitality management.

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ICTs in the tourism experience at religious heritage sites: a review of the literature and an investigation of pilgrims’ experiences at the sanctuary of Loreto (Italy)

Cited by 10 publications

References 12 publications

The Dormant Volcano: Social Media and the Temple Mount, Jerusalem

The Dormant Volcano: Social Media and the Temple Mount, Jerusalem

Towards a sustainability‐oriented religious tourism

Twitter's capacity to forecast tourism demand: the case of way of Saint James

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