ICTs and well-being: challenges and opportunities for tourism

Gretzel, Ulrike; Stankov, Uglješa

doi:10.1007/s40558-021-00198-2

Cited by 20 publications

(8 citation statements)

References 25 publications

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“…Subsequently, we use these areas to discuss the future research agenda and to speculate how these themes might evolve. Specifically, future research areas should include: Regarding technology acceptance, customer satisfaction, and tourist experience, issues related to modeling the tourist experience require more research (Gretzel and Stankov 2021 ). During the last years, we can observe that research about the technology acceptance model focused its attention on analyzing drivers such as subjective norms, perceived usefulness, perceived ease of use, personal innovativeness, or social influence.…”

Section: Future Research Agendamentioning

confidence: 99%

Mapping tourism and hospitality research on information and communication technology: a bibliometric and scientific approach

Collado

Gómez‐Rico

Σιγάλα

et al. 2022

Inf Technol Tourism

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Technology and information and communication technology (ICT) have been gaining importance in tourism and hospitality with a booming research interest during the last years and specifically recently due to the disruptions of the COVID-19 crisis. Hence it is useful to structure the existing knowledge in this field to better guide directions for future research. To that end, this study synthesizes the academic literature about ‘technology and ICT’ in tourism and hospitality by carrying out a bibliometric analysis. The study identified 2424 documents, including the words ‘technolog*’ and/or ‘ICT’ combined with ‘touris*’, ‘hospitality’, ‘hotel’, and/or ‘travel’ that were published in the period 1988–2021 and collected from tourism and hospitality journals indexed in the Web of Science (WOS) and SCOPUS databases. The analysis was carried out by using SciMAT software, which offers different bibliometric tools and methods in order to achieve consistent results through a keyword co-occurrence analysis and an evolution map. The findings revealed the major research themes, including technology acceptance model, electronic word-of-mouth, user-generated content, self-services technologies, robotics, smart tourism, virtual reality, and trust in technology. The study concludes by identifying and discussing a future research agenda.

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Section: Future Research Agendamentioning

confidence: 99%

Mapping tourism and hospitality research on information and communication technology: a bibliometric and scientific approach

Collado

Gómez‐Rico

Σιγάλα

et al. 2022

Inf Technol Tourism

View full text Add to dashboard Cite

show abstract

“…Information Communication Technologies (ICTs) are the lifeblood of a hospitality and tourism setting, supporting but also transforming the hospitality and tourism industry. 36,37 Since its inception, ICTs have played a significant role in assisting hospitality businesses (e.g., tour agencies, hotels, entertainment venues, restaurants, etc.) in improving their service delivery and customers' experience.…”

Section: Overviewmentioning

confidence: 99%

Shaping the Metaverse into Reality: A Holistic Multidisciplinary Understanding of Opportunities, Challenges, and Avenues for Future Investigation

Koohang

Nord

Ooi

et al. 2023

Journal of Computer Information Systems

219

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The term metaverse is described as the next iteration of the Internet. Metaverse is a virtual platform that uses extended reality technologies, i.e., augmented reality, virtual reality, mixed reality, 3D graphics, and other emerging technologies to allow real-time interactions and experiences in ways that are not possible in the physical world. Companies have begun to notice the impact of the metaverse and how it may help maximize profits. The purpose of this paper is to offer perspectives on several important areas, i.e., marketing, tourism, manufacturing, operations management, education, the retailing industry, banking services, healthcare, and human resource management that are likely to be impacted by the adoption and use of a metaverse. Each includes an overview, opportunities, challenges, and a potential research agenda.

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“…Theories of innovation in the tourism sector have tended to focus on providing services (Gallouj & Djellal, 2010), (Carvalho & Costa, 2011;Hjalager, 2010). In recent years, ICT has transformed the tourism and hospitality industry and continues to do so (Gretzel & Koo, 2021;Gretzel & Stankov, 2021;Mambetova et al, 2020;Sigala et al, 2012;Suyunchaliyeva et al, 2020;Wan & Nakayama, 2022), mediated to a degree by features of rural economies (Crabtree et al, 2015). Digital tools and digital platforms are, for instance, a default when planning a tourist route (e.g., online reservations and payments, mobile applications) (Mambetova et al, 2020).…”

Section: Ict In Rural Tourism and Hospitalitymentioning

confidence: 99%

Rurality and Tourism in Transition: How Digitalization Transforms the Character and Landscape of the Tourist Economy in Rural Morocco

Rüller,

Aal,

Tolmie

et al. 2023

Proceedings of the Annual Hawaii International Conference on System Sciences

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The character of rural Morocco is changing due to increasing tourism and social media usage. This paper outlines the different consequences of ICT usage among people working in the tourism sector as part of the transitional economy in a remote area. In this region, tourism has grown into one major income sources for a few valley inhabitants -mostly men with a school education, digital and language skills, and who are financially stable. As this transitional economy evolves alongside digitalization and ICT usage and therefore a change of the region's rural character, it leads to challenges and concerns for the local population. This ethnographic study analyzes the interdependence of increasing tourism through digitalization and the notion of rurality as a resource from a sociotechnical perspective.

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ICTs and well-being: challenges and opportunities for tourism

Cited by 20 publications

References 25 publications

Mapping tourism and hospitality research on information and communication technology: a bibliometric and scientific approach

Mapping tourism and hospitality research on information and communication technology: a bibliometric and scientific approach

Shaping the Metaverse into Reality: A Holistic Multidisciplinary Understanding of Opportunities, Challenges, and Avenues for Future Investigation

Rurality and Tourism in Transition: How Digitalization Transforms the Character and Landscape of the Tourist Economy in Rural Morocco

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