ICT-Enabled Optimization of Government Processes

Abstract

The public sector is facing an increased service level demand from citizens and companies which comes along with reduced financial scope. Higher process efficiency as well as time and cost savings are required to cope with this challenge. However, own experience shows that reorganization projects in public administrations which are based on established generic process modeling methods can only identify limited reorganization potential for ICT support in single processes and just lead to small local improvements (Algermissen et al., 2005). Therefore, we have created the modeling and analysis methodology PICTURE. The PICTURE methodology first applies the domain vocabulary to efficiently capture the process landscape of a public organization. It then analyses semiautomatically the processes and points at business processes with reorganization potential. Thus, PICTURE creates process transparency and supports decision makers in developing a holistic ICT investment and transformation strategy for the entire administration.