This paper explores the role of ICT in small tourist establishments. ICT has been extensively promoted. First, as a means of overcoming the disadvantage of distance and secondly as a mechanism for improving efficiency within the business and in improving communication outside the business. However, we know little about the extent and types of application of ICT in small rural businesses. Since the tourist industry is one of the few growth areas in peripherality, this seems an appropriate industry in which to explore the use and application of ICT. Preliminary investigations had indicated that many business owners restricted their use of ICT because they were unfamiliar with the systems and that they do not "trust" their efficacy. Moreover, from a conceptual viewpoint the competitive advantage of small rural hospitality providers depends on a personal, individualised service that is closely related to the attractiveness of rural places. If so, the standardisation that may be implied by ICT, may run counter to the ethos of a particularised and personally delivered service. Paradoxically, the very remoteness might work to create an advantage in employing ICT to reduce the impact of distance and consequently can be of great benefit to these small businesses.Consequently, our investigation explores these issues.Our study had two stages, an initial survey to determine the extent and pervasion of ICT and a second interview stage to explore the role and applications of ICT. We found that ICT was used extensively, often to overcome distance and in particular to communicate effectively.We were surprised to find that ICT was seen as a way of enhancing personal service and that rather than a barrier, it was seen to promote quality of service. Some business owners demonstrated that they had built up their skills to use ICT very effectively for the marketing and sales of their product, but many have been slow to respond to using ICT to maintain 2 supply side functions. We concluded that there were a core of "enthusiasts" using ICT effectively but if many rural hospitality business owners increased their use of, and had greater familiarity with ICT systems, their businesses would benefit more through supply and operational effectiveness.