ICT Adoption Implications for SME Innovation and Augmentation

Abstract

The adoption of information communication technology (ICT) by small and medium enterprises (SMEs) plays a critical role in their development, growth, and expansion. To achieve a competitive advantage, an enterprise needs to have the resources and capabilities to operate efficiently. The fast improvement of ICT is rapidly shifting the conventional way of performance in all facets of SMEs. Today, all kinds of establishments are accepting the implementation and usage of ICT to advance administrative efficiency, outputs, and improved communication for strengthening their competitiveness. SMEs need to opt speedily for the adoption of ICT to support their strategy, performance, and development. Adopting a mixed research approach, with an exploratory sequential mixed design, the study focus is on the factors influencing ICT acceptance and adoption implications for SME augmentation. Findings reveal that SMEs face challenges in ICT adoption due to a lack of resources. Hence, there is a need for investing in advanced technology to augment SME innovation and growth through ICT adoption.