<i>System 75:</i>Introduction and Overview

Feiner, A.; Rodriguez, Erin; Weiss, C. D.

doi:10.1002/j.1538-7305.1985.tb00425.x

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1985

1990

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“…System 75 is a complex and sophisticated business communications system comprised of advanced software, firmware, and circuits. 1 To ensure that its design met customer needs and was reliable, an orderly but quick-paced introduction program was essential. To provide structure and definition to all the activities of this testing program, a System 75 controlled introduction plan was developed.…”

Section: Introductionmentioning

confidence: 99%

Introduction Activities and Results

McFarland

Miller

1985

At&T Technical Journal

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In today's competitive world, new and complex communications products need to move from the laboratory development environment to the marketplace in a quick but orderly fashion. The objective of a controlled introduction is to evaluate not only the specific product's performance but also its documentation, training, manufacturing, delivery, service, and customer satisfaction. This paper describes the scope of the controlled introduction of the System 75 office communication system. Topics include customer selection criteria, sales‐team support, customer and service training, initial customer and internal corporate installations, and the evaluation process.

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Section: Introductionmentioning

confidence: 99%