“I-just-wanna-get-by” hurts teachers and their work: Linking preschool teacher identity to work withdrawals in an emerging economy

Ntim, Seth Yeboah; Qin, Jinliang; Antwi, Collins Opoku; Aboagye, Michael Osei; Chen, Siyuan; Mensah, Elijah Takyi

doi:10.1007/s12144-023-04494-4

Cited by 5 publications

(1 citation statement)

References 106 publications

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“…Further, because service firms require “service with a smile” (Antwi, Fan, Nataliia, et al, 2020; Hochschild, 1983; Woo & Chan, 2020) from FLEs, those with high disgust sensitivity might have to fake the smile or modify the feeling of disgust to enact the smile. In line with emotional labor model (Grandey, 2000; Ntim et al, 2023a, 2023b), it could be expected that emotional labor strategies might transmit the effect of FLEs’ perceived COVID-19 infectability to their emotional exhaustion.…”

Section: Theory and Hypothesesmentioning

confidence: 98%

Health-protective instinct and emotional exhaustion: The why and when perceived COVID-19 infectability emotionally drains frontline employees during a pandemic.

Antwi,

Ntim,

Zhang

et al. 2024

International Journal of Stress Management

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Frontline employees (FLEs) faced double exposure during the COVID-19 pandemic—exposure to infection contagion and potential job loss. Such situations take an enormous emotional toll on FLEs. Responding to the heightened FLEs’ emotional toll during the pandemic, we integrated the motivational psychologies of disease avoidance and conservation of resource theory to develop and empirically test a theoretical model that advances that hotel FLEs’ perceived COVID-19 infectability undermines their emotional self-regulation at work, which then leads to emotional exhaustion. In a time-lagged field study (N = 454), we found robust evidence for our model. Specifically, we found that FLEs’ perceived COVID-19 infectability relates positively to surface acting and emotional exhaustion but negatively to deep acting. Surface and deep acting transmit perceived COVID-19 infectability’s effect on emotional exhaustion. Perceived COVID-19 infectability’s direct and indirect effects on emotional exhaustion via surface acting are buffered by FLEs’ dispositional mindfulness. In sum, our findings show that hotel FLEs’ perceived pathogen infectability constitutes a hindrance stressor that impoverishes their service behaviors and emotional vitality at work during a pandemic, and these effects can be mitigated by FLEs’ dispositional mindfulness. Therefore, mindfulness training as part of role training will benefit hotel FLEs with high perceived pathogen infectability to have a healthy and productive lives.

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Section: Theory and Hypothesesmentioning

confidence: 98%

Health-protective instinct and emotional exhaustion: The why and when perceived COVID-19 infectability emotionally drains frontline employees during a pandemic.

Antwi,

Ntim,

Zhang

et al. 2024

International Journal of Stress Management

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International students' intercultural sensitivity and academic adaptation in Chinese universities: The mediating role of general health

Takyi Mensah,

Chen,

Ntim

et al. 2024

Psychology in the Schools

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The quest to flourish academically and acquire skills needed for job opportunities has brought people from different cultures and countries to closely interact. Using Vygotsky's sociocultural theory, this study examines the relationship between international students' intercultural sensitivity and academic adaptation and the mediating role of general health. A one‐way analysis of variance and structural equation model were conducted to assess the differences and relationships between the constructs, utilizing 338 respondents. The findings showed that male, doctoral, and English‐taught students reported significantly higher academic adaptation. Students who have no or less COVID‐19 related issues reported higher general health. Further, the regression results revealed that intercultural sensitivity is related to academic adaptation, and general health partially mediated the intercultural sensitivity and academic adaptation relationship. These findings demonstrate that intercultural sensitivity nurtures students' self‐esteem and mental toughness, which allow them to reap good health outcomes that impact academic adaptation. The practical implications and limitations of the study have been discussed.

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“Who am I?”: an autoethnographic self-study on teacher identity and emotional labour of a volunteer teacher during COVID-19

2024

Asia Pacific Journal of Education

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“I-just-wanna-get-by” hurts teachers and their work: Linking preschool teacher identity to work withdrawals in an emerging economy

Cited by 5 publications

References 106 publications

Health-protective instinct and emotional exhaustion: The why and when perceived COVID-19 infectability emotionally drains frontline employees during a pandemic.

Health-protective instinct and emotional exhaustion: The why and when perceived COVID-19 infectability emotionally drains frontline employees during a pandemic.

International students' intercultural sensitivity and academic adaptation in Chinese universities: The mediating role of general health

“Who am I?”: an autoethnographic self-study on teacher identity and emotional labour of a volunteer teacher during COVID-19

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