“I don't know much about providing pharmaceutical care to people who are transgender”: A qualitative study of experiences and attitudes of pharmacists

Answering the Call for Community Pharmacists to Improve Healthcare Delivery to Trans and Gender Diverse People: Guide for Designing, Implementing, and Evaluating an Online Education Program in Australia

“…Furthermore, pharmacists’ attitudes, practices, and training needs in providing care for trans and gender diverse people in Australia were explored through pharmacists’ interviews and a national survey [ 6 , 7 ]. Pharmacists displayed a positive attitude towards providing care to trans and gender diverse people and acknowledged the importance of their role in trans and gender diverse care [ 6 , 7 ]. However, they considered their limited knowledge of trans and gender diverse healthcare as a critical barrier to providing quality care to trans and gender diverse people [ 6 , 7 ].…”

“…A needs analysis has been performed to explore the role of pharmacists, including their attitudes and practices in trans and gender diverse care, and the experiences and expectations of trans and gender diverse people receiving pharmaceutical care, to identify pharmacists’ training needs in trans and gender diverse care [ 3 , 6 , 7 , 9 ]. A literature search and data from stakeholder interviews and surveys identified the behavioural and environmental changes needed and the reasons for each change to pharmacy practice to enhance the provision of appropriate care to trans and gender diverse people [ 3 , 6 , 7 , 9 ]. This information was then used to guide the program’s design, including the development of the program goals and performance objectives.…”

“…Trans and gender diverse describes people whose gender identity differs from their sex assigned at birth and encompasses those who may identify as transgender, non-binary, sistergirl, brotherboy or other gender identities outside the traditional gender binary [ 2 ]. Although trans and gender diverse people visit pharmacies to obtain pharmaceutical care and advice [ 3 , 4 , 5 ], many pharmacists have not received training and do not feel confident and comfortable when providing such care and advice to trans and gender diverse people [ 5 , 6 , 7 ]…”

“…Pharmacists have a role to play in addressing these healthcare disparities experienced by people belonging to the trans and gender diverse communities [ 9 , 10 , 11 ]. However, the provision of optimal care to trans and gender diverse people by pharmacists may be impacted by their lack of cultural awareness and pharmacotherapeutic knowledge specific to this population [ 3 , 4 , 7 , 10 , 11 ]. Trans and gender diverse people have shared their negative experiences with pharmacists and pharmacy staff when seeking pharmaceutical care from community and hospital pharmacy settings [ 3 , 4 , 5 ].…”

“…Previous scoping review and mixed method research among pharmacists and trans and gender diverse people identified the need for this training [ 3 , 6 , 7 , 9 ]. This article aims to describe a guide to the design and implementation along with an evaluation plan of a training program on trans and gender diverse healthcare for pharmacists in Australia using an Implementation Mapping Framework [ 23 ].…”