<i>Conflict Resolution for the Helping Professions: Negotiation, Mediation, Advocacy, Facilitation, and Restorative Justice</i>. 3rd ed.

Mayer, Bernie

doi:10.1080/08841233.2018.1489656

Cited by 3 publications

(12 citation statements)

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“…When asking questions, questions should not carry judgment or blame (Crawley & Graham, 2002). Even when the disputant makes a seemingly unreasonable statement, the mediator is advised to ask exploring questions, instead of challenging ones (Strasser & Randolph, 2004), or further listening or silence (Barsky, 2017). Likewise, Doherty and Guyler (2008) warn the mediator not to get involved in the disputant's anger or misbehaviors, but to accept them empathetically.…”

Section: Impartiality Judgment and Directivenessmentioning

confidence: 99%

“…However, the debate over the meaning or feasibility of impartiality resulted in different variations in mediation style from the more directive to the more therapeutic (Exon., 2008;Judicial Council of Georgia, 2019;Moore, 2014), or within a single mediator during a single session 1 (Golann, 2000;Kressel et al, 2012;Moore, 2014). Cremin (2007) suggests the roots of mediation in humanistic psychology which values "selfactualisation" (Maslow, 1962), while Barsky (2017) argues that a humanistic perspective encourages professionals of conflict resolution to provide clients with "a safe environment to explore and work through conflicts" (p. 74). Among humanistic psychology theories, Rogers' counseling theory of person-centered approach (Rogers, 1951(Rogers, , 1957(Rogers, , 1959 is widely discussed in the context of mediation (e.g., Barsky, 2017;Cremin, 2007;Dietrich, 2013;Hendry, 2009;Mayer, 2020;Roberts, 2007;Strasser & Randolph, 2004;Weinstein, 2001).…”

Section: Impartiality Judgment and Directivenessmentioning

confidence: 99%

“…Cremin (2007) suggests the roots of mediation in humanistic psychology which values "selfactualisation" (Maslow, 1962), while Barsky (2017) argues that a humanistic perspective encourages professionals of conflict resolution to provide clients with "a safe environment to explore and work through conflicts" (p. 74). Among humanistic psychology theories, Rogers' counseling theory of person-centered approach (Rogers, 1951(Rogers, , 1957(Rogers, , 1959 is widely discussed in the context of mediation (e.g., Barsky, 2017;Cremin, 2007;Dietrich, 2013;Hendry, 2009;Mayer, 2020;Roberts, 2007;Strasser & Randolph, 2004;Weinstein, 2001). These researchers view Rogers' three core counseling conditions: unconditional positive regard; empathy; and genuineness as essential for the mediator.…”

Section: Impartiality Judgment and Directivenessmentioning

confidence: 99%

“…Mediation researchers and practitioners are largely in agreement about the essential qualities of mediation whether their focus is on the relational transformation or the resolution only. In addition to confidentiality, frequently discussed qualities are: (active) listening (e.g., Barsky, 2017; Boulle et al, 2008; deMayo, 1996; Doherty & Guyler, 2008; Frenkel & Stark, 2018; Hopt & Steffek, 2013; Irving & Benjamin, 1992; Moore, 2014; Poitras & Raines, 2013; Spencer & Brogan, 2006); empathy (e.g., deMayo, 1996; Doherty & Guyler, 2008; Frenkel & Stark, 2018; Kressel, 1972; Poitras, 2013; Poitras & Raines, 2013; Roberts, 2007; Schulz, 2020; Spencer & Brogan, 2006; Strasser & Randolph, 2004); and impartiality or neutrality (e.g., Alexander, 2006; Boulle et al, 2008; Doherty & Guyler, 2008; Hopt & Steffek, 2013; Moore, 2014; Poitras & Raines, 2013; Schulz, 2020; Spencer & Brogan, 2006; Weinstein, 2001).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Active listening is “the intentional use of self to demonstrate that you have heard and understood what the speaker has said” (Barsky, 2017, p. 43), which requires the mediator's focus on the speaker's verbal and nonverbal content, voice, body language, tone, and silence (Spencer & Brogan, 2006). It is a “very ‘allowing’ [original emphasis] listening” (Doherty & Guyler, 2008, p. 44).…”

Section: Literature Reviewmentioning

confidence: 99%

See 4 more Smart Citations

Relational transformation or resolution only? A quantitative analysis of mediator and disputant behaviors, and mediation outcome

Tsuruhara

Cremin

2023

Conflict Resolution Qtrly

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This research quantitatively investigated the behaviors observed in mediation. We coded 16 mediation sessions recorded at a secondary school in the United Kingdom as relational transformation or resolution only and examined if the frequencies of the behaviors were significantly different between these two categories. We also investigated how the characteristics of their behaviors were correlated. Results indicated that the frequencies of the mediator's empathetic and the disputant's open, expansive, and defiant behaviors were significantly different between the two categories. Our findings also suggested several positive correlations between the behaviors, including the disputant's open and expansive, open and the mediator's empathetic, expansive and the mediator's eliciting, and negative between open and the mediator's directive, and defiant and the mediator's eliciting behaviors. Our findings mostly supported what has been widely discussed among the mediation researchers and practitioners—active listening, empathy, and impartiality, but also found a mutually enhancing relationship between the disputant's open and expansive behaviors. For relational transformation, we argue that the mediator should demonstrate empathy to help the disputant's open expression while asking eliciting questions to encourage their mutual acknowledgment and preclude defiance.

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Section: Impartiality Judgment and Directivenessmentioning

confidence: 99%

Section: Impartiality Judgment and Directivenessmentioning

confidence: 99%

Section: Impartiality Judgment and Directivenessmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

See 3 more Smart Citations

Relational transformation or resolution only? A quantitative analysis of mediator and disputant behaviors, and mediation outcome

Tsuruhara

Cremin

2023

Conflict Resolution Qtrly

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Examining the Socio-Cultural Dynamics: Religious Antagonism and its Effects on Community Cohesion in the Kambaata, Tembaro and Halaba Zones of Ethiopia.

Michael,

Nyandiwa,

Getui

2024

IJLTEMAS

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The study utilized the Conflict Perspective Theory developed by Sears (2008) as theoretical framework to analyze the impact of religious antagonism. The study employed a mixed-methods research approach, combining both quantitative and qualitative data collection and analysis methods, the study aimed to provide a comprehensive understanding of the phenomenon. This approach allowed for a nuanced exploration of religious antagonism and its effects on community living. The study targeted religious leaders and followers from the specified zones in Ethiopia, with a sample size of 384 respondents selected using cluster sampling techniques. The study utilized structured and unstructured questionnaires, individual interview guides, and focus group discussion guides as data collection instruments. The findings of the study revealed significant impacts of religious antagonism on the surveyed communities. Signs of division, such as the use of derogatory language and disparaging expressions among religious groups, were observed. Additionally, some Christian denominations were accused of projecting an image of salvation and pressuring followers of other faiths or denominations to convert, indicating tensions arising from religious differences.

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Assessing the effects of negotiating leadership skills and conflict resolution on student achievement in Zhejiang Province, China: A structural equation modeling approach

Ye,

Don

2024

ijirss

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The main aim of this study was to examine the influence of Negotiating Leadership Skills and Conflict Resolution on student achievement in educational institutions located in Zhejiang Province, China. Teachers have a diverse function that surpasses the primary transmission of academic content. In addition to the information of knowledge, educators undertake the essential duty of assuming the role of educational leaders, actively influencing the learning environment. An online survey was employed to gather data from a sample of 200 teachers employed in academic institutions located in Zhejiang Province. To evaluate the impact of negotiating leadership skills and conflict resolution on student achievement, SPSS, and structural equation modeling were used via SMART PLS 4. The research findings revealed a significant correlation between negotiating leadership skills and conflict resolution in relation to student achievement. The research possesses theoretical relevance since it introduces novel links to the current body of knowledge. The study's practical implications are significant as they contribute to enhancing the impact of negotiating leadership skills and conflict resolution on student achievement. Undoubtedly, research has certain limitations acknowledged by scholars as potential avenues for further exploration to enhance the research framework and its contribution to the existing body of knowledge.

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Conflict Resolution for the Helping Professions: Negotiation, Mediation, Advocacy, Facilitation, and Restorative Justice. 3rd ed.

Cited by 3 publications

References 0 publications

Relational transformation or resolution only? A quantitative analysis of mediator and disputant behaviors, and mediation outcome

Relational transformation or resolution only? A quantitative analysis of mediator and disputant behaviors, and mediation outcome

Examining the Socio-Cultural Dynamics: Religious Antagonism and its Effects on Community Cohesion in the Kambaata, Tembaro and Halaba Zones of Ethiopia.

Assessing the effects of negotiating leadership skills and conflict resolution on student achievement in Zhejiang Province, China: A structural equation modeling approach

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