Automated Repair Service Bureau: Human Performance Design Techniques

Abstract

Successful implementation of the Automated Repair Service Bureau (ARSB) Systems in the Bell Operating Companies is the result of the early integration of a variety of disciplines in the development process. This paper provides an overview of one of the basic human performance design techniques and an example of its application in the design of the Mechanized Loop TestingSystem. The expanding role of human performance design in the ARSB systems is also reviewed.