“…Another main approach is storytelling by collecting and analyzing narratives, including both short-term comments and blogs, through popular social media apps, such as Facebook, Twitter, and collective memory websites [25,34,[54][55][56]. In parallel, mapping is one of the crucial tools to get an insight into the community mechanism and user's expectations [25,26,54,59,60]. Moreover, in some cases, online surveys based on selected platforms are spread to strengthen the right and ability of multi voices [19,28,33,36,55] It should be noted that the methods mentioned above are not exclusive of each other.…”