Currently various collection strategies are implemented in different parts of the world to effectively collect returned Managing product return is one of the issues in reverse products. The characteristics of those collection strategies logistics which has been developing with increasing enviare affected by the country's intrinsic factors such as inronmental awareness. Currently various collection come, education, types of environmental practices, enstrategies are conducted throughout the world to gather actment of WEEE regulation, and contribution of related old products to be reused, recycled or reprocessed In parties to the program [1]. Therefore, in order to establish order to effectively collect those products, these strategies an optimum collection strategy that mimics the characterhave to be designed to suit various locations. Therefore, istics of the city, state, province or country, different information on the quantity of product returns in those strategies have to be designed to cater for different localocations is essential. This paper presents an implementations. Consequently, it is important to know the rate of tion of Fuzzy Coloured Petri Net forecasting model to returned products over a specific time period in various predict mobile phone returns in various locations in Auslocations. tralia. The results shows up to 90 percent forecast accu-PRODUCT RETURN FORECAST racy in predicting mobile phone returns.A product can be returned or discarded because of several Keywords reasons such as the end of product life, technology develReverse logistics, product returns forecast, Fuzzy Colopment, sale of new product and many others. As disoured Petri Nets cussed by Rose et al [5] and Stuart et al [6] there are a number of factors which are affecting product life such as INTRODUCTION technology development rapidity, consumer demands for The emerging issues on environment and technology have improvements and product reliability. However, people triggered vast amount of research in reverse logistics. seldom discard their product immediately after it reached Reverse logistics was developed as a result of public sendof if naddtiopeopledont always recyeo awareness to conserve the environment. This awareness is send the p u additfon, people do not always recycle or translated into legislative action by government in the tomers' precyclin behvor . Moreover lau ten [7] enactment of Waste Electrical and Electronic Equipment sugestedytoincluesales.'of eroducto red old direcive b Euroean Uion [], th Wast Avoiance suggested to include sales of new p roduct to p redict old directive by European Union [1], the Waste Avoidance product returns. This notion follows that people tend to and Resource Recovery Act 2001 by New South Wales discard old products after they buy a new one. government in Australia [2] and electronic equipment andTherefore, the factors contributing to product returns can product stewardship act across different states in the US be summarized into three main categories: social, techno-[3]. Apart from the e...