Humanization of robots: Is it really such a good idea?

Giger, Jean‐Christophe; Piçarra, Nuno; Alves‐Oliveira, Patrícia; Oliveira, Raquel; Arriaga, Patrí­cia

doi:10.1002/hbe2.147

Cited by 66 publications

(34 citation statements)

References 115 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The latter is possibly inspired by science fiction media, as we tend to ascribe higher abilities to more naturalistic robots (Walters et al, 2008) and spontaneously apply social expectations to computers (Nass and Moon, 2000), but we cannot anticipate what robots are capable of, as they might not have human morals and at the same time superhuman capabilities. Even if robots looked exactly like humans, as long as we still know or, more accurately, believe that they are robots, we would probably experience an uncanny feeling, as happening in HBO's Westworld [see also Giger et al (2019) for an overview of the benefits and drawbacks of humanizing robots].…”

Section: Implications For the Uncanny Valley Hypothesismentioning

confidence: 99%

A Naturalistic Dynamic Monkey Head Avatar Elicits Species-Typical Reactions and Overcomes the Uncanny Valley

Siebert

Taubert

Spadacenta

et al. 2020

eNeuro

View full text Add to dashboard Cite

Research on social perception in monkeys may benefit from standardized, controllable, and ethologically valid renditions of conspecifics offered by monkey avatars. However, previous work has cautioned that monkeys, like humans, show an adverse reaction toward realistic synthetic stimuli, known as the "uncanny valley" effect. We developed an improved naturalistic rhesus monkey face avatar capable of producing facial expressions (fear grin, lip smack and threat), animated by motion capture data of real monkeys. For validation, we additionally created decreasingly naturalistic avatar variants. Eight rhesus macaques were tested on the various videos and avoided looking at less naturalistic avatar variants, but not at the most naturalistic or the most unnaturalistic avatar, indicating an uncanny valley effect for the less naturalistic avatar versions. The avoidance was deepened by motion and accompanied by physiological arousal. Only the most naturalistic avatar evoked facial expressions comparable to those toward the real monkey videos. Hence, our findings demonstrate that the uncanny valley reaction in monkeys can be overcome by a highly naturalistic avatar.

show abstract

Section: Implications For the Uncanny Valley Hypothesismentioning

confidence: 99%

A Naturalistic Dynamic Monkey Head Avatar Elicits Species-Typical Reactions and Overcomes the Uncanny Valley

Siebert

Taubert

Spadacenta

et al. 2020

eNeuro

View full text Add to dashboard Cite

show abstract

“…Secondly, if some duties are to be performed by a robot (which might interact with human, including making decisions on behalf of the employer), will such robot perform functions entrusted to it considering specific ethical principles [ 4 , 31 ]. As opposed to a human, a robot is deprived of any emotions [ 4 , 5 , 32 ].…”

Section: Resultsmentioning

confidence: 99%

Artificial intelligence and robotisation in the EU - should we change OHS law?

Jarota

2021

J Occup Med Toxicol

View full text Add to dashboard Cite

Background Technological progress in the twenty-first century offers real chances for economic development of the European Union (EU). The purpose of this publication is to analyse risks and threats relating to Occupational Health and Safety (OHS) considerations in the context of scientific and technological development. The article attempts the analysis of whether current legislation of the European Union enables good protection of workers’ health in the performance of their duties using robots, artificial intelligence (AI). A feature of robotisation and AI may be new challenges in OHS protection. The analysis performed aims to determine whether threats posted by working with Artificial Intelligence are serious enough for the EU Legislator to focus on implementation of new OHS regulations. Methods The analysis was carried out on the basis of current legal regulations related to the protection of employee’s health in the European Union. The study used literature related to robotisation with artificial intelligence and health and safety at work in the working environment. Results Given the new psychological and physical threats related to the use of AI robots, it is necessary to expand the EU legislation with general guidelines for the use of intelligent robots in the work environment. Indeed, such robots must be defined in the applicable legal framework. Employers should also define, as part of their internal regulations, the procedures for employee communication with artificial intelligence, and relevantly update their training in the OHS area. Conclusions The developments in AI-assisted robots come with inherent risks and threats to the working environment. New challenges create the need for adapting EU laws to changing reality. In order to structure European Union legislation on health and safety at work, these changes could be defined in a single piece of legislation covering robotics and AI after detailed analysis, dialogue, and debate.

show abstract

“…Anthropomorphism helps people predict the moral and emotional states of robots and therefore influences humans' perceptions of and behaviors toward service robots (L. Lu et al, 2019;Mara & Appel, 2015;Murphy et al, 2019). For example, the use of service robots was found to decrease the loneliness of older people and the anxiety of hospitalized children (Giger et al, 2019). It is also found that the more robots appear and behave like humans, the more meaningful interactions between humans and robots can become (Wirtz et al, 2018).…”

Section: Service Recovery Entities and Recovery Satisfactionmentioning

confidence: 99%

How Sincere is an Apology? Recovery Satisfaction in A Robot Service Failure Context

Hu¹,

Min

2021

Journal of Hospitality & Tourism Research

View full text Add to dashboard Cite

This study examined the effects of service recovery entities (i.e., robot-generated text, robot-generated voice, and human service employee) on recovery satisfaction through the mediation of perceived sincerity. This study also tested the moderating role of the need for human interaction. The results of this study suggest that people perceive service recovery provided by a human to be more sincere than that provided by a service robot, thereby leading to higher levels of satisfaction. Moreover, this effect is stronger for those with a stronger need for human interaction. However, differences in perceived sincerity and recovery satisfaction were not identified between the use of service robots generating either text or a voice to express an apology. This study contributes to the theoretical discussion on ways to enhance customer experiences in robot service environments and provides insights that can guide service management in the hospitality and tourism industry.

show abstract

Humanization of robots: Is it really such a good idea?

Cited by 66 publications

References 115 publications

A Naturalistic Dynamic Monkey Head Avatar Elicits Species-Typical Reactions and Overcomes the Uncanny Valley

A Naturalistic Dynamic Monkey Head Avatar Elicits Species-Typical Reactions and Overcomes the Uncanny Valley

Artificial intelligence and robotisation in the EU - should we change OHS law?

How Sincere is an Apology? Recovery Satisfaction in A Robot Service Failure Context

Contact Info

Product

Resources

About