“…They would also contribute to reducing unwanted occurrences during their admission to what can be a hostile environment and supporting them to cope with the problems that lead to ED admission (Juliá-Sanchis et al, 2019). Thus, the patient would play a more active and participatory role, especially in the decision-making processes regarding their health (Coulter & Collins, 2011), which would promote their empowerment and improve their, satisfaction, enhance clinical safety and, thereby, improve the quality of healthcare at EDs (Silva et al, 2016 (Luiz et al, 2017). The humanization of nursing care at EDs provides positive, added value to healthcare quality, with benefits for patients, their families, the healthcare professionals, the team, and the institution in general (Bermejo, 2014;Silva et al, 2016).…”