Human Rights and Customer Satisfaction with Public Services: A Relationship Discovered

Gavrielidés, Theo

doi:10.1080/13642980801899634

Cited by 4 publications

(18 citation statements)

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“…Through this legal tool and these institutions, it was hoped that a regional democratic society would be created bearing minimum standards for the protection of everyone. In this regional democracy, a "culture of human rights" [3] would be created whereby social movements and change would flourish. In fact, the notion of "democratic society" reappears four times in the Convention (Articles 8.2, 9.2, 10.2 and 11.2).…”

Section: The Human Rights Project For a European Regional Democracymentioning

confidence: 99%

“…2abc." 3 The Court pointed out that it would be a breach of conventional obligations if a member did not protect the substance of Article 2. In the Osman v UK ((1999) 1 FLR 198), the Court was even clearer with its expectations from member States by stating that the duty that Article 2 imposes includes the obligation of putting in place "...effective criminal law provisions to deter the commission of offences against the person backed up by law-enforcement machinery...".…”

Section: Article 2 Andmentioning

confidence: 99%

“…As a result, the Court moved on to distinguish between terrorist and conventional criminal cases (para. 61), ruling that the former period of four days and six hours was too long for the purposes of 5 (3). Consequently, if that period was too long in "exceptional" circumstances (e.g., terrorism), it will certainly constitute a breach in "normal" cases.…”

Section: Articlementioning

confidence: 99%

“…In fact, according to many, Europe's human rights project which started with the Enlightenment and continues today has evolved from protecting individuals from state brutality to establishing a set of ethical standards essential to creating a decent society [9][10][11]. These broad ethical standards have traditionally been associated with high level human rights abuses such as torture and genocide, prisoners of war or claims by celebrities and criminals [3]. Some have argued that these standards can be used in our everyday lives and for the reform of public services such as health and social care [3,11,12].…”

Section: The Notion Of Power and Controlmentioning

confidence: 99%

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The Death of Democracy and the Forces of Power and Control: The Case of Europe

Gavrielidés

2016

Social Sciences

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At the time of writing, the United Kingdom is grabbling with its decision to abandon its European Union membership. As the country is divided and hate incidents are increased by almost 50%, this think-piece presents a critical analysis of Europe's missed opportunity for social justice. The paper presents evidence by analysing the civil and political rights jurisprudence of the European Court of Human Rights in order to explore the potential of what it calls the "human rights project" for a regional democracy. The paper shows that a key objective of the European Convention of Human Rights was the development of case law that would construct a regional democracy for bringing consistency in the enjoyment of civil and political rights across the continent. This "human rights project" was well underway, but is now hampered by contemporary forces of power and control that are ridiculing the work and status of the Council of Europe. The paper identifies three levers that move these forces, namely: financial and security terror as well as nationalism. The paper warns that if these forces are not managed, the backlash in social justice will continue while the human rights project for a regional democracy will come to its demise.

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Section: The Human Rights Project For a European Regional Democracymentioning

confidence: 99%

Section: Article 2 Andmentioning

confidence: 99%

Section: Articlementioning

confidence: 99%

Section: The Notion Of Power and Controlmentioning

confidence: 99%

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The Death of Democracy and the Forces of Power and Control: The Case of Europe

Gavrielidés

2016

Social Sciences

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“…They are what patients simply call dignity, respect, involvement in decision making, equality, fairness. My interactions with patients taught me that it is more important for them that they are treated with dignity and respect than having an expensive consultant or even a clean hospital (Gavrielides, 2008). The declaration on the right to peace is a critical milestone but realizing the goals of this instrument will require a global transformation towards a culture of peace.…”

Section: Theo Gavrielidesmentioning

confidence: 99%

Editorial

Gavrielidés

2017

IJHRH

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.

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Human rights in health and social care

Gavrielidés¹

2011

Ethnicity and Inequalities in Health and Social Care

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PurposeIt was expected that the Human Rights Act (HRA) 1998 would promote a human rights culture in public services and beyond. This paper seeks to focus on the Act's impact on minority, ethnic users of health and social care services.Design/methodology/approachThe paper reviewed recent policy and academic papers as well as legislative and government initiatives since the Act's implementation in 2000. It also looked at user surveys and evidence submitted to Parliament and public inquiries. A critical synthesis and analysis of the data was attempted.FindingsThe paper makes the argument that the original intentions behind the HRA have not been materialised. The paper attributes this failure to issues of misunderstanding around the Act and human rights. The paper also argues that by focusing more on mainstreaming the principles underlying the Act and less on its legalistic interpretation, human rights will be seen more relevant by both users and providers of health and social care services.Originality/valueAn original analysis and interpretation of what these principles encompass is attempted whilst brief recommendations for policy and practice are posited.

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Human Rights and Customer Satisfaction with Public Services: A Relationship Discovered

Cited by 4 publications

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The Death of Democracy and the Forces of Power and Control: The Case of Europe

The Death of Democracy and the Forces of Power and Control: The Case of Europe

Editorial

Human rights in health and social care

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