Human resources and internationalisation processes. A cognitive based view

Caputo, Francesco; Quaglia, Roberto; Pironti, Marco

doi:10.1504/ejim.2020.10023863

Cited by 2 publications

(3 citation statements)

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“…This perspective recognizes that businesses must not only focus on financial returns but also consider the well-being of all parties involved. The references by Caputo et al . (2023) and Chin et al.…”

Section: Literature Review and Conceptual Developmentmentioning

confidence: 99%

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Customer perception of corporate social responsibility and its impact on customer engagement: critical significance of corporate reputation

Parray,

Iqbal,

Mushtaq

2023

CCIJ

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PurposeThe primary goal of this research is to examine how corporate social responsibility (CSR) affects customer engagement (CE) and how corporate reputation (CR) serves as a mediator of this relationship.Design/methodology/approachThe data for this paper were gathered from the customers who were actively engaging with the banks. A total of 445 questionnaires were circulated among the respondents, 397 were selected after removing the faulty ones, which estimates around 90% of the total questionnaire distributed. Customers were asked to record their perceptions regarding CSR, CR and CE. The data were collected from both the regions of Jammu and Kashmir simultaneously.FindingsThe findings reinforced the hypothesized associations, indicating that CR successfully and positively mediates the association between CSR and CE.Practical implicationsThe outcomes of this study will assist top managers in the organization in understanding the significant impact of CSR and CR, as well as how they both positively impact the CE.Originality/valueThis research introduces a fresh dimension by exploring the influence of cognitive biases in shaping the relationship between CSR efforts, reputation-building and customer engagement. Through this innovative approach, the study establishes a more intricate and comprehensive link between theories, shedding light on the underlying mechanisms that drive these dynamics within the realm of corporate behavior and consumer perceptions.

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Section: Literature Review and Conceptual Developmentmentioning

confidence: 99%

“…Furthermore, it is widely held today that consumers are inclined to trust and believe in socially responsible corporations, feel much better about creating long-term relationships with them and are more amenable to such businesses (Raza et al. , 2020; Caputo et al ., 2023). Studies by Jarvis et al .…”

Section: Introductionmentioning

confidence: 99%

Customer perception of corporate social responsibility and its impact on customer engagement: critical significance of corporate reputation

Parray,

Iqbal,

Mushtaq

2023

CCIJ

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“…Public policy in export competitiveness efficiency provides transparency of government values and functions (Gnangnon, 2019); as export growth in every country is economic development, progress earnings and favorable foreign exchange interact with other countries in the world (Murphy et al , 2019). On the other hand, export companies need to use strategic ideas to guide, measure and maintain their unique performance to compete better and sustain and support their customers and partners (Caputo et al , 2020; Papadopoulos and Martín, 2010; Shafei et al , 2018). Business intelligence (BI) includes some features such as collecting, processing and storing information, so that all company levels can access them as needed, helping them shape the future and help companies build protects against competitive behavior (Richards et al , 2019).…”

Section: Introductionmentioning

confidence: 99%

A new model for assessing the role of IT-based systems, public policies and business intelligence on the export competitiveness’s efficiency

Lakzi¹

2021

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Purpose By using some tools such as business intelligence (BI) and exploring data stored in data warehousing systems, it is possible to increase export competition efficiency. Efficiency in the export competition is affected by several factors. Therefore, this paper has attempted to provide a new conceptual framework for assessing the impact of new information technology (IT)-based systems, public policies and BI on the efficiency of export competitiveness. Design/methodology/approach Increasing exports and its high efficiency depend on each country’s IT. So, IT is the main tool to increase the production process, improve quality and reduce products’ cost. In addition, each country develops policies for business activities and commerce to increase productivity in export competition. Clarifying public policies and strategies critical to the development of export competition is important in this field. Therefore, this paper has tried to provide a new conceptual framework for examining the impact of new IT-based systems, public policies and BI on the effectiveness of export competition. The research method of this study is based on structural equation modeling. This method has been used to evaluate the causal model, assess the reliability and check the measurement model’s validity. Model and data were analyzed using SPSS 22 and SmartPLS software. Findings The results showed that the impact of new IT-based systems, public policies and BI on export competitiveness efficiency has been positive. Research limitations/implications To generalize this study’s results and have a more accurate external validity, it is necessary to conduct this research program over a more extended time and space. Also, larger and more comprehensive samples should be taken for further validation. The authors also suggest that other factors can be considered. Practical implications The framework is conceptually innovative in modeling the efficiency of export competitiveness and assessing implications. Export competitiveness is a crucial factor in long-term global farm business survival, as it fosters opportunities for business prosperity on global markets. Originality/value The research offers important hints for emerging markets to find their ways to maintain a sustainable competitive advantage in the export market by controlling the country-level factors. This research will be helpful to both policymakers and global managers.

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Human resources and internationalisation processes. A cognitive based view

Cited by 2 publications

References 0 publications

Customer perception of corporate social responsibility and its impact on customer engagement: critical significance of corporate reputation

Customer perception of corporate social responsibility and its impact on customer engagement: critical significance of corporate reputation

A new model for assessing the role of IT-based systems, public policies and business intelligence on the export competitiveness’s efficiency

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