Human resource management practices and employee knowledge sharing behavior: Mediating role of knowledge sharing intention

Amin, Mohammad Bin; Rubel, Mohammad Rabiul Basher

doi:10.18488/journal.1007/2020.10.5/1007.5.150.164

Cited by 5 publications

(5 citation statements)

References 59 publications

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“…Furthermore, this study also found that VIF values in Table 6 for all the constructs were below 3.3, signifying no issues of multicollinearity (Dormann et al, 2013;Amin and Rubel, 2020).…”

Section: Table 5: Predictive Relevance Of the Dependent Variablessupporting

confidence: 56%

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Mediation Effect of Technology Adaptation Capabilities Between the Relationship of Service Quality Attributes and Customer Satisfaction: An Investigation on Young Customers Perceptions Toward E-Commerce in China

Qing,

Amin,

Gazi

et al. 2023

IEEE Access

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The connection between consumer satisfaction and service quality may be quite researched in academia. Pertinently, we argue that there is a gap of the contribution of "technology adaptation capabilities" in this relationship. Hence, objective of this empirical paper is to reveal the impacts of service quality on young customers' satisfaction toward e-commerce in china, considering the mediating effect of technology adaptation capabilities. The independent factor, service quality was measured through SERVQUAL model including its five indicators: 'Tangibility', 'Reliability', 'Responsiveness' 'Assurance' and 'Empathy'. Moreover, customer satisfaction is a notable concern for the organizations to exist and growth. Likewise, prior contemporary research also suggested a requirement for more empirical investigations on the current association. However, hypotheses in this present study are formulated based on the literature, and to the hypotheses, data were collected from young e-commerce users from different cities in China. For analyzing the data structural equation model have been utilized. The result shows that all five indicators contribute to customer satisfaction. Additionally, with the mediation of technology adaptation capabilities, all factors have significant effects on customer satisfaction. This research intended to contribute to the researchers, professionals, investors, executives, and other stakeholders by broadening the profound insights on ecommerce.

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“…Furthermore, this study also found that VIF values in Table 6 for all the constructs were below 3.3, signifying no issues of multicollinearity (Dormann et al, 2013;Amin and Rubel, 2020).…”

Section: Table 5: Predictive Relevance Of the Dependent Variablessupporting

confidence: 56%

“…As a result, the use of PLS-SEM with Smart-PLS is warranted in this study because of the predictive value it provides. In addition, Smart-PLS was chosen over AMOS because it can return results from both a sophisticated measurement and a structural model at once (Amin & Rubel, 2020).…”

Section: E Data Analysis Techniques and Toolsmentioning

confidence: 99%

Mediation Effect of Technology Adaptation Capabilities Between the Relationship of Service Quality Attributes and Customer Satisfaction: An Investigation on Young Customers Perceptions Toward E-Commerce in China

Qing,

Amin,

Gazi

et al. 2023

IEEE Access

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show abstract

“…Amin and Rubel (2020) stated that the workforce’s participation in knowledge-sharing practices is the managers’ chief concern. Also, Amin and Rubel (2020) ascertained that personnel’s capabilities and skills would lead to a significant role and tendency in disseminating knowledge and their knowledge-sharing behavior. It reveals that individual intention and skills are important factors in knowledge-sharing behavior.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…According to Gibbert and Krause (2002), KS focuses on individuals' willingness to share the knowledge they have acquired or created with others in an organization. Amin and Rubel (2020) stated that the workforce's participation in knowledge-sharing practices is the managers' chief concern. Also, Amin and Rubel (2020) ascertained that personnel's capabilities and skills would lead to a significant role and tendency in disseminating knowledge and their knowledge-sharing behavior.…”

Section: Knowledge-sharing Behaviormentioning

confidence: 99%

Promoting knowledge sharing performance in a knowledge management system: do knowledge workers’ behavior patterns matter?

Nezafati

Razaghi

Moradi³

et al. 2021

VJIKMS

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Purpose This paper aims to identify the impact of demographical and organizational variables such as age, gender, experiences use of knowledge management system (KMS), education and job level on knowledge sharing (KS) performance of knowledge workers in knowledge activities of a KMS. Specifically, it seeks to explore that is there any relationship between the KS behavior patterns of high KS performance knowledge workers with their performance. Furthermore, this study using its conceptual attitude model aims to show that whether knowledge workers’ behavior patterns in sharing information and knowledge throughout a KMS have any specific effect or not. Design/methodology/approach This paper proposed a framework to mine knowledge workers’ raw data using data mining techniques such as clustering and association rules mining. Also, this research uses a case-based approach to a knowledge-intensive company in Iran that works in the field of information technology with 730 numbers of workers. Findings Findings suggest that demographical and organizational variables such as age, education and experience use of KMS have positive effects on knowledge worker’s KS behavior in KMSs. In fact, people who have lower age, higher education degrees and more experience use of KMS, have more participation in KS in KMS. Also, results depict that the experienced use of KMS has the most impact on the intention of KS in this KMS. Findings emphasize on the importance of the influence of the behavioral, organizational environments and psychological factors such as reward system, top management support, openness and trust, on KS performance of knowledge workers in the KMS. In fact, according to data, the KMS reward system caused to increasing participation of the users in KS, also in each knowledge activity that top managers participate in, the scores were higher. Practical implications This research helps top managers in designing policies and strategies to improve the participation of knowledge workers in KS and helps human resource managers to improve their membership policies. Also, assist Information Technology (IT) managers to enhance KMSs’ design to leverage with organization strategies in the field of improving KS and encourage people to participate in KMS. Originality/value This research has two key values. First, this paper applies a data mining framework to mining and analyzing data and this paper uses actual data of a KMS in a specialist company in Iran, with about 27,740 real data points. Second, this paper investigates the impact of demographical and organizational attributes on KS behavior, which little is empirically known about the impact of demographical variables on KS intention.

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“…This sample size was above the minimum requirement of 386 recommended by Kline [ 48 ]. Additionally, the response rate of 61.92 % was deemed appropriate and was higher than the response rates of previous studies, which were 33.3 % and 44.3 % [ 49 ].…”

Section: Methodsmentioning

confidence: 86%

SNS citizenship behavior based on D&M information system success model and social capital theory: Mediating role of subjective well-being

Jahan,

Hoque,

Hossain

et al. 2024

Heliyon

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Human resource management practices and employee knowledge sharing behavior: Mediating role of knowledge sharing intention

Cited by 5 publications

References 59 publications

Mediation Effect of Technology Adaptation Capabilities Between the Relationship of Service Quality Attributes and Customer Satisfaction: An Investigation on Young Customers Perceptions Toward E-Commerce in China

Mediation Effect of Technology Adaptation Capabilities Between the Relationship of Service Quality Attributes and Customer Satisfaction: An Investigation on Young Customers Perceptions Toward E-Commerce in China

Promoting knowledge sharing performance in a knowledge management system: do knowledge workers’ behavior patterns matter?

SNS citizenship behavior based on D&M information system success model and social capital theory: Mediating role of subjective well-being

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