Human integration matrix: An adaptive framework to enhance human systems integration in new product development

Abstract

1ew Product Development (1PD) is the lifeline of a company for global growth and survival. To a certain extent the human element is also considered in 1PD, however, a complete human-centric design approach is next to impossible. In this paper we look at how Human Systems Integration, which is a holistic approach to integrating the human element in system design, can be achieved using a practicable framework for designers called the human integration matrix (HIM). The HIM will provide a broad based, human-oriented decision making framework for the creation of new products. In order to successfully deploy the HIM, proper parameters are needed as a basis. To find the unique parameters for each product, a questionnaire is formulated. Both the questionnaire and the HIM can be customised to suit the needs of the 1PD and the product. A method for deploying this framework is also given.