Human factors in support of a successful railway: a review

Wilson, Robert; Norris, James R.

doi:10.1007/s10111-005-0016-6

Cited by 39 publications

(22 citation statements)

References 45 publications

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“…Human operators are integral components of a CSTS and must be carefully considered in its design and operations. Some work has been done to investigate human factors that support railway operations (Wilson & Norris, 2006), which is a typical CSTS, but most work was done prior to the era of large-scale computerization and the emphases on the ergonomics of operating electro-mechanical trackside devices and train-borne devices. The CSTS of nowadays belong to the era of the so-called full-scale automation, yet CSTS operators still play as vital a role in the operational loop as ever before.…”

Section: Background and Related Workmentioning

confidence: 99%

A Unified Human–Computer Interaction Requirements Analysis Framework for Complex Socio-technical Systems

Tung

Chan

2009

International Journal of Human-Computer Interaction

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Complex socio-technical systems (CSTS) play an important part in the operations of a wide range of large-scale, socially important infrastructure, such as power plants and railways systems. Such systems are highly automated but nonetheless still require substantial human operator involvement and oversight. However, the effectiveness of this operator oversight is often compromised by the fact that such systems are built by combining heterogeneous systems and user interfaces, which can lead to operators being asked to oversee systems that represent vital information using a plethora of incommensurable signals, presenting a very considerable threat not just to the usability of such systems but also to their safety. This article presents a Unified Human-Computer Interaction (HCI) Requirements Analysis Framework (UHRAF) and a Safety and Usability Model (SUM) for analyzing the HCI requirements of a safety-related scenario in a railway system. UHRAF and SUM are used to identify requirement issues in HCI arising from the concurrent development of heterogeneous systems and aim to facilitate the development of relevant HCI design guidelines for CSTS.

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Section: Background and Related Workmentioning

confidence: 99%

A Unified Human–Computer Interaction Requirements Analysis Framework for Complex Socio-technical Systems

Tung

Chan

2009

International Journal of Human-Computer Interaction

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“…With increasing competing pressures, railway companies have become gradually the service-oriented companies. Meanwhile, the ownerships of business have been changed as Wilson and Norris [3] mentioned, and staff number decreased. The drivers' occupational image has changed from that of people simply 'driving' along the railway to those providing 'service'.…”

Section: Introductionmentioning

confidence: 96%

“…Over the past two decades, the nature of work context on the train drivers has been greatly changed with the adaptation of new technical systems and reorganization in railway industry [1]. In term of the new technical systems, various technical checking procedures (e.g.…”

Section: Introductionmentioning

confidence: 99%

A preliminary study of work problems on train drivers

Qiu

Helbig

Rabenstein

et al. 2011

2011 International Conference on Quality, Reliability, Risk, Maintenance, and Safety Engineering

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The present paper describes the findings from a preliminary study of the work problems on train drivers in new work situations. The train driver work system is a compound and complex system with many factors. It is not possible to isolate any contributing factor for work problems from the whole system. The effects of the factors for the problems on the train drivers were studied. The major factors were work hour and schedule, work-life balance, driving on the similar route in the same locomotives, behaviors of passengers and fallback strategies of the automatic systems.

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“…As always, the risk is that system developers fall into the trap of automating the straightforward and easy tasks, leaving human operators with a mixed selection of those that are cognitively demanding (Bainbridge, 1983;Hollnagel and Woods, 2005). Even with technology that is apparently well designed in terms of Human Machine Interaction (HMI), processes involving automation need to be sensitive towards the complex socio-technical nature of rail operations, with its legacy infrastructure, multiple stakeholders and deeply embedded working practices (Wilson and Norris, 2006). This paper reports a first exploratory study of railway II investigating knowledge and information requirements for complex, multi-agent, multi-layered distributed control systems with automation at their core.…”

Section: Introductionmentioning

confidence: 99%

A framework to support human factors of automation in railway intelligent infrastructure

Dadashi¹,

Wilson²,

Golightly³

et al. 2014

Ergonomics

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Technological and organisational advances have increased the potential for remote access and proactive monitoring of the infrastructure in various domains and sectorswater and sewage, oil and gas, and transport. Intelligent Infrastructure (II) is an architecture that potentially enables the generation of timely and relevant information about the state of any type of infrastructure asset, providing a basis for reliable decision making. This paper reports an exploratory study to understand the concepts and human factors associated with II in the railway, largely drawing from structured interviews with key industry decision makers and attachment to pilot projects. Outputs from the study include a data processing framework defining the key human factors at different levels of the data structure within a railway II system and a system level representation. The framework and other study findings will form a basis for human factors contributions to systems design elements such as information interfaces and role specifications. Practitioner summaryThe framework reported in this paper can become the basis for human factors guidance of engineers, developers and business analysts in developing appropriate levels of information display, automation and decision aid into rail II. Guidance will be aimed at the different functions and activities within multi-layered, multi-agent control.

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Human factors in support of a successful railway: a review

Cited by 39 publications

References 45 publications

A Unified Human–Computer Interaction Requirements Analysis Framework for Complex Socio-technical Systems

A Unified Human–Computer Interaction Requirements Analysis Framework for Complex Socio-technical Systems

A preliminary study of work problems on train drivers

A framework to support human factors of automation in railway intelligent infrastructure

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