Human factors in maintenance: a review

Sheikhalishahi, Mohammad; Pintelon, Liliane; Azadeh, A.

doi:10.1108/jqme-12-2015-0064

Cited by 44 publications

(44 citation statements)

References 65 publications

(56 reference statements)

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“…Therefore, it can be argued that by improving the level of knowledge and experience, the company could improve the effectiveness of maintenance strategy. Human factors are therefore important aspects to be considered in the field of maintenance [44].…”

Section: Discussionmentioning

confidence: 99%

Evaluating Company's Maintenance Strategy Effectiveness by Maintenance Improvement Index - A Case Study

Maletič¹,

Gomišček²

2016

AMS

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The purpose of this paper is to present development of a methodology for identifying improvement areas and supporting decision making process in the field of maintenance; an index for measuring the performance level of different maintenance approaches is proposed. Empirical data for this case study was drawn from a Slovenian textile company. The results of this study indicate that from respondents' points of view, maintenance practices related to condition-based maintenance approach represent the highest opportunity for improvements in this company. Further, this study provides key insights for managers to evaluate maintenance approaches, and to identify potential areas for improvements. In this regard, companies can gain a better understanding of how to measure and diagnose the effectiveness of the selected (implemented) maintenance strategy. As such, the presented work provides an intuitive and simple approach to identify the areas where a company effectively deploys its resources, and those areas that need more attention. Presented approach therefore represents an effective way of selecting areas for improvements for companies searching an approach how to improve effectiveness of maintenance strategy, and therefore company's competitiveness.

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Section: Discussionmentioning

confidence: 99%

Evaluating Company's Maintenance Strategy Effectiveness by Maintenance Improvement Index - A Case Study

Maletič¹,

Gomišček²

2016

AMS

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“…Occupational ergonomics focuses primarily on work-related health and safety aspects of a system to reduce the rate of employee health problems. However, in recent years there has been a growing interest in what we call system performance ergonomics, both in the operation [56] and maintenance [57] of industrial systems. Sobhani et al [56] provide a road map for assessing the impact of work-related risk factors, including physical and psychosocial aspects on system performance.…”

Section: B Ergonomic Contextmentioning

confidence: 99%

“…However, its focus was on assessing the cost growth of a manufacturing system due to the low ergonomic design of the workplace rather than human failure issues. Sheikhalishahi et al [57] reviewed the current literature analyzing human factors in maintenance considering three main categories: (1) error calculation / human reliability, (2) human resource management and (3) workplace design / macro ergonomics. They found that even though most studies focus on macroergonomics, human factors in maintenance are a pressing problem, as reported in the few articles that dealt with ergonomic factors-induced human errors in maintenance.…”

Section: B Ergonomic Contextmentioning

confidence: 99%

The Effect of Psychotropic Drugs as a Performance Influencing Factor on Human Reliability Assessment

et al. 2020

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The increasing use/abuse of psychotropic drugs is an alarming social phenomenon with repercusions in many areas, especially in reliability engineering. The aim of this paper is to present a method developed by a multidisciplinary team composed of ergonomists, psychiatrists, information technologists, and reliability engineers to quantitatively consider the impact of psychotropic drugs on the assessment of human reliability of Operation and Maintenance (O&M) personnel of a hydroelectric plant. To achieve the proposed objective, the first step was the identification of drugs that affect the psychic-cognitive/sensory and motor functions as a side effect and the frequency (probability of occurrence) of the effect. This was done mining public and private drug databases. A qualitative (symbolic) scale later translated into numerical values was used to quantify the impact of each drug on the affected functions. At the same time, O&M tasks were broken down into observable activity sequences, recording the frequency of each activity on each task (Task Analysis). Then, the relationship between each activity and the sensory-cognitive-motor psychic functions was established, based on the knowledge and experience of the team involved. Again a qualitative (symbolic) scale was defined and later transformed into a numerical scale. As a result, the first version of a drug effect-task knowledge database (KDB) was built with the symbolic and numerical values assigned to all relationships between the different model elements. Although the KDB needs to be systematically reviewed and updated by a broader network of ergonomists and psychiatrists, it has served as proof of concept and a starting point for the development of a human risk management tool for hydroelectric power plants. The last step was to calculate a new Performance Shaping Factor (PSF) due to Psychotropic Drugs Use (PDU), for each drug in each of the O&M tasks. In a preliminary assessment of the inclusion of PDU-PSF with three common methods of Human Reliability Assessment (HRA), we found an increased risk of human failure ranging from approximately 15% to 35%, depending on the HRA method. The case study used to illustrate the method considered a routine operator inspection task using an antidepressant drug. The proposed method can be updated for new drugs and can be refined/customized for other high-risk human activities such as oil and gas and petrochemical industries, nuclear power plants, aviation, and surgery, among others. INDEX TERMS Human error analysis, reliability, task analysis, psychotropic drugs, human reliability.

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“…While safety is related to proper maintenance of equipment (Lind et al. ), there is little research on how safety climate impacts unplanned maintenance in commercial vessels (Sheikhalishahi ). In the logistics literature, only a few studies have examined the impact of safety climate.…”

Section: Hypothesis Developmentmentioning

confidence: 99%

Linking Workplace Safety to Operational Disruptions: A Moderated Mediation Analysis in Commercial Vessels

Choo

Grabowski

2018

J of Business Logistics

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L ittle is known about the mechanism of how workplace safety may affect operational disruptions manifested as unplanned maintenance in commercial vessels. Building upon the high reliability organization theory as a broad framework, we propose that workplace safety climate influences how employees identify and report errors at work. Specifically, no-blame error reporting mediates the relationship between safety climate and unplanned maintenance in vessels. Additionally, we posit that the mediation effect varies among vessels in that it is stronger (weaker) in newer (older) vessels that are easier (harder) to maintain operationally. We test the moderated mediation framework at the vessel level of analysis using an archival survey data with multiple responses from 1,169 crewmembers in 86 marine vessels. Our results lend support to the mediation effect in that safety climate facilitates no-blame error reporting, which subsequently reduces the frequency of unplanned maintenance. In particular, the effect of safety climate on unplanned maintenance is fully mediated by no-blame error reporting. As vessel owners attempt to maximize their return on investments in aging ships, the mediation effect shows a high level of safety climate in a vessel is indirectly associated with a significantly lower level of unplanned maintenance rate relative to a similar age vessel but with an average level of safety climate. However, the mediation effect weakens as a vessel ages. This study contributes to important insights into how safety climate can reduce operational disruptions (unplanned maintenance events) through error reporting behaviors, contingent upon the age of ocean carriers in logistics companies.

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Human factors in maintenance: a review

Cited by 44 publications

References 65 publications

Evaluating Company's Maintenance Strategy Effectiveness by Maintenance Improvement Index - A Case Study

Evaluating Company's Maintenance Strategy Effectiveness by Maintenance Improvement Index - A Case Study

The Effect of Psychotropic Drugs as a Performance Influencing Factor on Human Reliability Assessment

Linking Workplace Safety to Operational Disruptions: A Moderated Mediation Analysis in Commercial Vessels

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