Human-centered design (HCD) of a fault-finding application for mobile devices and its impact on the reduction of time in fault diagnosis in the manufacturing industry

Kluge, Annette; Termer, Anatoli

doi:10.1016/j.apergo.2016.08.030

Cited by 18 publications

(17 citation statements)

References 35 publications

(48 reference statements)

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“…Meeting industry standards was the relevant criteria neglecting aesthetical aspects such as design and appearance. But since more than a decade of private smart phone use, the expectations regarding the design and appearance of manufacturing devices have been changed as discussed by Kluge et al [6,7]. Even if not formally allowed, many maintenance workers, for instance, in fault diagnosis and repair, use their private phone to search 2 Advances in Human-Computer Interaction for solutions and hints and use text messages to chat with colleagues to ask for support and ideas.…”

Section: Introductionmentioning

confidence: 99%

“…Even if not formally allowed, many maintenance workers, for instance, in fault diagnosis and repair, use their private phone to search 2 Advances in Human-Computer Interaction for solutions and hints and use text messages to chat with colleagues to ask for support and ideas. They perceive this practice to be easier, more intuitive, and faster than using the equipment provided by the manufacturer or the suppliers [7]. In the past years, decision-makers became more open to the idea that an appealing design, user experience, hedonic qualities, intuitive use, and industry standards are not a contradiction but can be united as discussed by Vogel-Heuser [8].…”

Section: Introductionmentioning

confidence: 99%

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Designing a Human Machine Interface for Quality Assurance in Car Manufacturing: An Attempt to Address the “Functionality versus User Experience Contradiction” in Professional Production Environments

Borisov

Weyers

Kluge

2018

Advances in Human-Computer Interaction

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The complexity of nowadays car manufacturing processes increases constantly due to the increasing number of electronic and digital features in cars as well as the shorter life cycle of car designs, which raises the need for faster adaption to new car models. However, the ongoing digitalization of production and working contexts offers the chance to support the worker in production using digital information as well as innovative, interactive, and digital devices. Therefore, in this work we investigate a representative production step in a long-term project together with a German car manufacturer, which is structured into three phases. In the first phase, we investigated the working process empirically and developed a comprehensive and innovative user interface design, which addresses various types of interactive devices. Building up on this, we developed the device score model, which is designed to investigate interactive system and user interface in production context due to ergonomics, UI design, performance, technology acceptance, and user experience. This work was conducted in the second phase of the project, in which we used this model to investigate the subjective suitability of six innovative device setups that implement the user interface design developed in phase one in an experimental setup with 67 participants at two locations in south Germany. The major result showed that the new user interface design run on a smart phone is the most suitable setup for future interactive systems in car manufacturing. In the third and final phase, we investigated the suitability of the two best rated devices for long term use by two workers using the system during a full shift. These two systems were compared with the standard system used. The major conclusion is that smartphones as well as AR glasses show very high potential to increase performance in production if used in a well-designed fashion.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Designing a Human Machine Interface for Quality Assurance in Car Manufacturing: An Attempt to Address the “Functionality versus User Experience Contradiction” in Professional Production Environments

Borisov

Weyers

Kluge

2018

Advances in Human-Computer Interaction

Self Cite

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“…As a case study, the article also describes the concrete procedure and methods that were used during the development. The procedure follows the typical approach and has already been used for applications in the context of production (Kluge & Termer, 2017; Schulze et al, 2005) or medicine (Babione et al, 2020; Gong & Chandra, 2011; Luna et al, 2017; Sonney et al, 2019). During the approach, it became clear that especially specific and detailed questions were raised, such as the choice of media and the level of detail of the assembly information presented.…”

Section: Discussionmentioning

confidence: 99%

“…In the literature, user‐centered development and design processes are described in particular in medical (Babione et al, 2020; Gong & Chandra, 2011; Luna et al, 2017; Sonney et al, 2019) and in industrial contexts (Kluge & Termer, 2017; Pokorni et al, 2020; Schulze et al, 2005). The articles highlight, in particular, the development of a comprehensive user understanding in the early phase of development and the involvement of users in the evaluation of the concepts developed.…”

Section: User‐centered Design Processmentioning

confidence: 99%

“…The articles highlight, in particular, the development of a comprehensive user understanding in the early phase of development and the involvement of users in the evaluation of the concepts developed. Kluge and Termer (2017), for example, proceed by conducting in‐depth interviews with users, developing them into scenarios, which are then used to visualize prototypes. Pokorni et al (2020) set up the user‐centered design as design sprints.…”

Section: User‐centered Design Processmentioning

confidence: 99%

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User‐centered development of a worker guidance system for a flexible production line

Stockinger

Stuke

Subtil

2021

Hum Ftrs & Erg Mfg Svc

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Worker guidance systems are digital assistance systems in production, which provide work‐related information and, thus, guide employees through production processes. This article describes the user‐centered development of such a worker guidance system for a flexible production line in a metrology company. Usage context analysis and requirements analysis illustrate the need for a simple and independent system that can be used voluntarily by employees. After two iterations of the human‐centered design process, an interactive software prototype was created and implemented on a tablet personal computer. In this prototype, all essential process and assembly information in the flexible production line is available to the employees in the form of text descriptions and pictures as step‐by‐step instructions, which can be selected via two‐step navigation. The final evaluation was conducted as a user study with N = 10 assembly workers in the flexible production line under realistic conditions and was also intended to find out at which level of detail the information should be displayed in the system. The system scored well on the system usability scale (between 65.8 and 70.8) and concerning acceptance. Using the worker guidance system, no assembly faults occurred during the user study. Due to the significantly shorter assembly time, but no further significant differences, it was decided to set up the less detailed assembly information as a standard in the system. However, employees can call up more detailed information, if necessary. This system will be used by the company in the future.

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Fostering Flow Experience in HCI to Enhance and Allocate Human Energy

Peifer

Kluge

Rummel

et al. 2020

Lecture Notes in Computer Science

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Human-centered design (HCD) of a fault-finding application for mobile devices and its impact on the reduction of time in fault diagnosis in the manufacturing industry

Cited by 18 publications

References 35 publications

Designing a Human Machine Interface for Quality Assurance in Car Manufacturing: An Attempt to Address the “Functionality versus User Experience Contradiction” in Professional Production Environments

Designing a Human Machine Interface for Quality Assurance in Car Manufacturing: An Attempt to Address the “Functionality versus User Experience Contradiction” in Professional Production Environments

User‐centered development of a worker guidance system for a flexible production line

Fostering Flow Experience in HCI to Enhance and Allocate Human Energy

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