Human-Centered Communication Planning: A Conceptual Approach

Schneidermeier, Tim; Maier, Florian; Schricker, Johannes

doi:10.1007/978-3-642-39253-5_11

Cited by 3 publications

(2 citation statements)

References 11 publications

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“…Recognizing experts’ limited ability to understand parents’ perspectives, we turned to a user-centered design (UCD) process, in which the iterative product development is guided by end users’ feedback (e.g., users’ goals, needs, and interactions with the prototype) so that the final product will be effective for intended users [ 10 – 12 ]. According to ISO 9241-210 (2010) as cited in [ 12 ], UCD embodies the following principles: “(1) The design is based upon an explicit understanding of users, tasks and environments; (2) Users are involved throughout design and development; (3) The design is driven and refined by user-centered evaluation; (4) The process is iterative; (5) The design addresses the whole user experience; (6) The design team includes multidisciplinary skills and perspectives.” User-centered design has been applied and recommended in many domains, for instance, website [ 13 ] and software development [ 14 ], new product development [ 15 ], education [ 16 ], and health care such as health information technology and tool development [ 17 – 19 ].…”

Section: Introductionmentioning

confidence: 99%

Adapting user-centered design principles to improve communication of peer parent narratives on pediatric tracheostomy

Yan

Kukora

Pituch

et al. 2022

BMC Med Inform Decis Mak

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Background Parents who have to make tracheostomy decisions for their critically ill child may face forecasting errors and wish to learn from peer parents. We sought to develop an intervention with peer parent narratives to help parents anticipate and prepare for future challenges before making a decision. Methods To ensure that the intervention reflects parents’ needs (rather than experts’ opinions), we adapted a user-centered design (UCD) process to identify decision-critical information and refine the presentation format by interviewing parents who had tracheostomy decision making experience. Phase 1 (n = 10) presented 15 possible forecasting errors and asked participants to prioritize and justify the problematic ones. It also asked participants to comment on the draft narratives and preferred delivery mode and time of the intervention. Phase 2 (n = 9 additional parents and 1 previous parent) iteratively collected feedback over four waves of user interviews to guide revisions to the informational booklet. Results Phase 1 revealed that parents wanted information to address all forecasting errors as soon as tracheostomy becomes an option. They also highlighted diverse family situations and the importance of offering management strategies. The resulting prototype booklet contained five sections: introduction, child’s quality of life, home care, practical challenges, and resources. Feedback from Phase 2 focused on emphasizing individualized situations, personal choice, seriousness of the decision, and caregiver health as well as presenting concrete illustrations of future challenges with acknowledgement of positive outcomes and advice. We also learned that parents preferred to use the booklet with support from the care team rather than read it alone. Conclusions A UCD process enabled inclusion of parental perspectives that were initially overlooked and tailoring of the intervention to meet parental expectations. Similar UCD-based approaches may be valuable in the design of other types of patient communications (e.g., decision aids).

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Section: Introductionmentioning

confidence: 99%

Adapting user-centered design principles to improve communication of peer parent narratives on pediatric tracheostomy

Yan

Kukora

Pituch

et al. 2022

BMC Med Inform Decis Mak

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“…In this thesis, we focused on designing a data visualization tool that displays the recovery progress of patients recovering from stroke within the inpatient rehabilitation facility. We took an iterative user-centered design approach [39], [40], [41] with the involvement of healthcare providers and patients at Élizabeth-Bruyère Hospital located in Ottawa, Ontario.…”

Section: Chapter 3: Methodologymentioning

confidence: 99%

Designing and Evaluating Interactive Data Visualizations Representing the Rehabilitation Progress of Patients Recovering from a Stroke within Inpatient Rehabilitation Facilities

Ouskine

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Stroke is a leading cause of disability worldwide, with recovery efficacy influenced by factors like adherence to rehabilitation programs. Utilizing health data visualization to increase patient involvement can enhance understanding, promote positive health behaviours, and deepen engagement in their care. In our research, we aimed to design a simple, intuitive, and accessible visualization system for stroke recovery by (1) conducting semi-structured interviews with healthcare providers with expertise in inpatient stroke recovery, (2) designing medium-fidelity visualization prototypes representing stroke recovery, and (3) refining these designs through feedback from evaluations with healthcare providers and patients recovering from stroke. The resulting designs present a comprehensive and centralized overview of patients' rehabilitation progress. The visualization system we designed aims to empower both patients and healthcare providers with a means to offer a more intuitive and interactive approach to understanding, sharing, and discussing rehabilitation results.

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Trialogische Markenführung – Agilität und Vernetzung im B-to-B

Maier

2018

B-to-B-Markenführung

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Human-Centered Communication Planning: A Conceptual Approach

Cited by 3 publications

References 11 publications

Adapting user-centered design principles to improve communication of peer parent narratives on pediatric tracheostomy

Adapting user-centered design principles to improve communication of peer parent narratives on pediatric tracheostomy

Designing and Evaluating Interactive Data Visualizations Representing the Rehabilitation Progress of Patients Recovering from a Stroke within Inpatient Rehabilitation Facilities

Trialogische Markenführung – Agilität und Vernetzung im B-to-B

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