Human-Centered AI Design in Reality: A Study of Developer Companies’ Practices

Hartikainen, Maria; Väänänen-Vainio-Mattila, Kaisa; Lehtiö, Anu; Ala-Luopa, Saara; Olsson, Thomas

doi:10.1145/3546155.3546677

Cited by 11 publications

(6 citation statements)

References 24 publications

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“…This includes the fundamental starting points of understanding user needs and the contextual and sociotechnical factors of system design, as well as introducing new ones specific to AI as a technology. Designing AI with a human focus is crucial for end-users' well-being and for addressing ethical issues that may lead to unwanted societal-level consequences [34][35][36]. HCAI advocates for the development of AI applications that are trustworthy, usable, and based on human needs.…”

Section: Human-centered Design (Hcd) and Service Designmentioning

confidence: 99%

“…HCAI advocates for the development of AI applications that are trustworthy, usable, and based on human needs. Many Human-Centered AI principles include explainable, transparent, ethical, fair, trustworthy, responsible, and sustainable AI [34,36].…”

Section: Human-centered Design (Hcd) and Service Designmentioning

confidence: 99%

“…It is found that in many of the companies there is a clear separation between the AI and UX (User experience) teams. UX practitioners are not considered to be a part of the AI team, nor are they involved in the early-phase development [44].…”

Section: Human-centered Design (Hcd) and Service Designmentioning

confidence: 99%

“…The technical development team grasped the empowering conversations process [46,47,57]. The project team had knowledge of AI-enabled solutions [36,41], eHealth and informatics [7], data security and human-centered design [34,41,58].…”

Section: Develop and Implement Phases Of The Development (Trl Levels ...mentioning

confidence: 99%

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Exploring and Extending Human-Centered Design to Develop AI-Enabled Wellbeing Technology in Healthcare

Tahvanainen,

Tetri,

Ahonen

2024

Communications in Computer and Information Science

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Digital transformation and digitalisation are rapidly affecting the society. The gradually increasing applications of different types of AI into solutions and services are welcome, but there are associated risks. These include, for example, within human aspects of care undermining fundamental rights, ethical considerations, sustainability, and policies and regulations. This change permeates every societal level, but it is especially evident in the healthcare sector due to the ageing population and shortage of professionals. This situation also places pressure on the development of competencies among healthcare professionals. A human-centered approach in design and design methods can promote the development of AI-based solutions in transdisciplinary and cross-disciplinary processes encompassing numerous stakeholders, scientific orientations, and perspectives. There is a need for research and evaluation of Human-Centered Design (HCD) processes and design methods to develop and gain more insights for future development.This study was conducted as research through design. It aimed to elucidate the application and insights gained from the adopted Service design process for AI-enabled services and HCD approach while developing AI-empowered solution, Voima-chatbot. One of this research's main conclusions and realization is the shift from purely HCD towards Life-Centered design of AI-enabled solutions with a human-in-the-loop. In addition, this project increased the understanding of the deep importance of having a transdisciplinary dialogue with developers during the process of developing digital well-being devices and combining different professional competencies to achieve the best working solutions.

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Section: Human-centered Design (Hcd) and Service Designmentioning

confidence: 99%

Section: Human-centered Design (Hcd) and Service Designmentioning

confidence: 99%

Section: Human-centered Design (Hcd) and Service Designmentioning

confidence: 99%

Section: Develop and Implement Phases Of The Development (Trl Levels ...mentioning

confidence: 99%

See 2 more Smart Citations

Exploring and Extending Human-Centered Design to Develop AI-Enabled Wellbeing Technology in Healthcare

Tahvanainen,

Tetri,

Ahonen

2024

Communications in Computer and Information Science

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“…• The development of AI tools with a user-centric design is a complex process, as highlighted by Hartikainen (2022) and Battistoni (2023) User-friendly AI tools are more likely to be accepted and effectively utilized in recruitment practices. Developing ethically sound AI technologies can enhance trust and credibility among users and organizations.…”

Section: Developers Of Ai Technologiesmentioning

confidence: 99%

Application of Artificial Intelligence (AI) in Recruitment and Selection: The Case of Company A and Company B

Zhang, Pengcheng

2024

JBMS

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The study explores the integration of Artificial Intelligence (Al) in recruitment and selection processes at Company A and Company B, reflecting the increasing trend of Al utilization in HR practices. The research aims to investigate HR professionals' perceptions and attitudes towards Al adoption in recruitment, utilizing the Unified Theory of Acceptance and Use of Technology (UTAUT) model to understand the factors influencing behavioral intentions towards Al integration. Through a quantitative descriptive approach, structured surveys and questionnaires were employed to gather data from HR professionals at the two companies via snowball sampling, providing valuable insights into the perspectives of professionals involved in the hiring process. The study revealed the significant impact of educational background on attitudes towards Al adoption, with a positive reception towards the performance expectancy and social influence of Al tools in recruitment and selection processes, as indicated by the UTAUT model. The findings underscore the importance of considering educational background in shaping attitudes towards Al integration in HR practices, highlighting the potential benefits of Al tools in enhancing recruitment and selection processes.

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Towards Human-Centered Design of AI Service Chatbots: Defining the Building Blocks

Hartikainen

Väänänen-Vainio-Mattila

2023

Lecture Notes in Computer Science

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Human-Centered AI Design in Reality: A Study of Developer Companies’ Practices

Cited by 11 publications

References 24 publications

Exploring and Extending Human-Centered Design to Develop AI-Enabled Wellbeing Technology in Healthcare

Exploring and Extending Human-Centered Design to Develop AI-Enabled Wellbeing Technology in Healthcare

Application of Artificial Intelligence (AI) in Recruitment and Selection: The Case of Company A and Company B

Towards Human-Centered Design of AI Service Chatbots: Defining the Building Blocks

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