Human-Agent Trust Relationships in a Real-Time Collaborative Game

Abstract

Collaborative virtual agents are often deployed to help users make decisions in real-time. For this collaboration to work, users must adequately trust the agents that they are interacting with. In my research, we use a game where human-agent interactions are recorded via a logging system and survey instruments in order to explore this trust relationships. We then study the impact that different agents have on reliance, performance, cognitive load and trust. We seek to understand which aspects of an agent influence the development of trust the most. We hope to pave the way for trust-aware agents, capable of adapting their behaviours to users in real-time. CCS CONCEPTS• Human-centered computing → Empirical studies in HCI; HCI design and evaluation methods.