Hubungan Penerapan Good Corporate Governance dan Mutu Pelayanan Kesehatan terhadap Kepuasan Pasien Unit Rawat Inap di Rumah Sakit Umum Haji Medan

Halawa, Yosia Nathaniel E.; Ginting, Chrismis Novalinda; Kurnia, Muhammad Aditya

doi:10.25311/keskom.vol8.iss3.1330

Cited by 3 publications

(4 citation statements)

References 4 publications

(4 reference statements)

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“…In order to boost customer satisfaction and make an effort to assess, seize, and maximize every opportunity, hospitals must offer high-quality medical care at reasonable costs and competitiveness in the North Sumatra Province's Medan Haji General Hospital's (RSUHM) inpatient unit. In this study, a cross-sectional design and quantitative analytics were employed as research methods [11]. Hospital marketing is a crucial aspect of the decision-making process of choosing a hospital.…”

Section: Conceptual Frameworkmentioning

confidence: 99%

The Observation of Patient Satisfaction with Healthcare Services in Chinese Public Hospitals Through Patients Experiences in Jiangsu

Majid Ali,

Nawab Ali,

Muhammad Aditya Kurnia

et al. 2023

J. Adv. Zool.

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Background: The objective of this study was to assess patients' overall satisfaction with and experiences with various aspects of healthcare in Chinese public hospitals. In addition, it aimed to find out the extent to which patients' experiences in public hospitals in urban and rural locations might be accountable for general satisfaction. Methods: The data were derived from questionnaires designed to serve the patient's satisfaction within hospitals regarding several aspects in ten primary and tertiary level public/private hospitals across Jiangsu (China). In 2019, a survey encompassing 1185 Patients, physicians, and paramedical staff members was conducted in ten public hospitals located in Jiangsu, China. Donabedian's model classified patient experience questions into six categories under the heading’s "structure" and "process," with overall satisfaction serving as the "outcome" category. To compare patient experiences and overall satisfaction in urban and rural settings, chi-square tests were employed. Results: For assessing the government healthcare system's staff, health insurance plans, and healthcare delivery units. The health status of the target populations was compared with that of the responders by looking at the demographic distribution, life expectancy, service delivery with and without favoritism, and health behaviors. Surveys from decision-makers, implementers, and the general public who experience policy revealed that a much higher proportion of respondents reported improvements and favorable changes in the majority of areas. The survey's findings indicate that patients are often more satisfied with urban hospitals as compared to rural hospitals. In Jiangsu, medical personnel are given nearly identical resources and facilities, albeit in transformed forms according to their jurisdiction. The process is how the policies are initiated, negotiated, formulated, communicated, implemented, and evaluated. Policy development is dominated by political factors impacting all aspects of policy, i.e., context, process, and content. Conclusions: Jiangsu has updated and implemented its health policy according to the demand of the day, which has noted the experiences of its workers, compassionate attitudes, and service delivery despite the workload. The province has put in place several insurance schemes, but there is an issue of dissatisfaction in rural health centers as compared to urban hospital patients that can be resolved by bringing awareness in the rural society; Jiangsu is also home to the best version of the Electronic Medical Record system. Furthermore, the satisfaction of urban hospital patients is comparatively high due to the excellent behavior of healthcare workers, the proper referral system, insurance availability, the duration of healthcare services, the out-of-pocket treatment cost, the resources availability at PHC centers, and the development of the healthcare system were also noted with noteworthy numbers.

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Section: Conceptual Frameworkmentioning

confidence: 99%

The Observation of Patient Satisfaction with Healthcare Services in Chinese Public Hospitals Through Patients Experiences in Jiangsu

Majid Ali,

Nawab Ali,

Muhammad Aditya Kurnia

et al. 2023

J. Adv. Zool.

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“…Berdasarkan hasil systematic literature review, diketahui bahwa menurut penelitian (Yurensia & Putri, 2020), (Wardiah, 2021), (Pretirose et al, 2021), (Patodo et al, 2020), (Nur'aeni et al, 2020, (Syamsurrizal et al, 2019), (Halawa et al, 2022) dan (Maryana & Christiany, 2022)…”

Section: Kualitas Pelayanan Kesehatanunclassified

Determinan Kepuasan Pasien pada Pelayanan Rawat Inap di Rumah Sakit : Systematic Literature Review

Basir,

Wahyono

2023

JKM

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Tercatat peningkatan pada pembangunan rumah sakit sebanyak 3,02% dan indeks kepuasan pasien terhadap pelayanan di Indonesia belum mencapai standar minimal yaitu diatas 95%. Penelitian dilakukan bertujuan untuk melaksanakan systematic literature review mengenai determinan kepuasan pasien pada pelayanan rawat inap di rumah sakit. Seleksi hasil temuan menggunakan metode PRISMA dan pencarian artikel diperoleh melalui Google Scholar, Portal Garuda dan DOAJ sehingga diidentifikasi 18 artikel yang layak diulas dalam penelitian. Berdasarkan hasil temuan, determinan yang mempengaruhi kepuasan pasien adalah determinan usia, jenis kelamin, pendidikan, pendapatan, pekerjaan, lingkungan, fasilitas, lama rawat inap, pelayanan dokter, pelayanan perawat dan kualitas pelayanan kesehatan.

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“…According to Halawa, et al in their study obtained the results of interviews, namely 60% of patients complained about the services provided by RSUHM, both in terms of facilities, services provided by health workers, both doctors and nurses, mis-information provided by health workers and the absence of a one gate system in inpatient services (Halawa, Ginting, & Kurnia, 2022). Indah, et al also made observations in the medical record section of Haji Medan Hospital, they found that the accumulation of medical record files was caused because the filling of the medical record files had not been filled in completely by the doctor in charge and this could cause delays in returning the medical record files to the medical record unit, namely 1x24 hours after the patient returned home (Indah, Lumban, Mashito, & Nasution, 2022).…”

Section: Introductionmentioning

confidence: 99%

“…The Medan Hajj General Hospital (RSUHM), for example, is one of the regional hospitals managed by the North Sumatra Provincial Government with a B classification (Riyanto, Nyorong, & Syamsul, 2022). In order to compete, the Medan Hajj General Hospital (RSUHM) must be able to provide the best service to its patients (Halawa et al, 2022). Good service must be supported by the professionalism of its employees, qualified tools and equipment and a friendly environment for customers (Marhawati, 2022).…”

Section: Introductionmentioning

confidence: 99%

Analysis of the Quality of Inpatient Health Services at Medan Haji General Hospital

Lubis

Setiawan²,

Saragih³

et al. 2022

Contagion

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Currently the hospital is innovating to increase the level of patient satisfaction indicators which are still a problem in the quality of health services. The purpose of this research is to raise issues related to the quality of inpatient services at RSU Haji Medan. The method used is descriptive analytic with a cross-sectional study design, namely through a sample of 189 people taken from 9818 populations through calculations using a categorical descriptive formula and drawn by purposive sampling, data collection is carried out based on direct interviews using a questionnaire instrument adopted from RISKESNAS Ministry of Health of the Republic Indonesia, after the survey was conducted, the data were analyzed by means of frequency and central distribution, statistical tests using the Spearman rho correlation, multiple linear regression. The results showed that the average patient was still in the dissatisfied category (mean = 150.79), the Spearman rho test stated that there was a relationship of all variables with the quality of inpatient health services p <0.05 with the highest correlation direction of 0.540 in the fairly strong category , Partially patient satisfaction has a value of t = 3.442 and has a coefficient value of 0.201, if there is an increase in patient satisfaction of 0.1%, the quality of inpatient health services will improve by 20.1%. This study concludes that constantly at 13.6% and simultaneously (F=34.835) influences the quality of inpatient health services, leaders and health human resources work together to build even better health services to improve service quality. Keywords: Correlation, Hospital, Linear, Quality, Service

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Hubungan Penerapan Good Corporate Governance dan Mutu Pelayanan Kesehatan terhadap Kepuasan Pasien Unit Rawat Inap di Rumah Sakit Umum Haji Medan

Cited by 3 publications

References 4 publications

The Observation of Patient Satisfaction with Healthcare Services in Chinese Public Hospitals Through Patients Experiences in Jiangsu

The Observation of Patient Satisfaction with Healthcare Services in Chinese Public Hospitals Through Patients Experiences in Jiangsu

Determinan Kepuasan Pasien pada Pelayanan Rawat Inap di Rumah Sakit : Systematic Literature Review

Analysis of the Quality of Inpatient Health Services at Medan Haji General Hospital

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