How to Respond? The Impact of Government Response on Emotions in Emergencies from the Perspective of Configuration

Abstract

Relieving the emotions of the public through government response is an important part of government emergency management. How governments respond in different situations can avoid stimulating negative emotions during emergencies? This paper analyzes the problem from the perspective of configuration; that is, this paper explores the combined effects of multiple factors on emotions. We construct the theoretical framework “Situation-Responder-Content” from situation, responder and response content, and use the government microblogs (n= 1517) from 23 major production accidents in China for the discussion with the use of fuzzy set qualitative comparison analysis (fsQCA). According to the results, the effective response types of different agencies in emergencies are summarized. Local authorities can respond in ways that include “Measures type” and “Measures-Emotion type”. Functional agencies can respond through “Measures type”, “Measures-Emotion type” and “Government feature-Driven” type. This study emphasizes that government response in emergencies is a systematic process. Responsive agencies need to release effective information on the basis of fully considering the situation and other factors. Configuration analysis should also be an important direction in government response research, which is helpful to the practice of government response in emergencies.