“…Customer trust influences customer loyalty, so the higher the customer trust is, the higher is the customer loyalty (Bagram, 2010;Jarvinen, 2014;Paulssen, Roulet, & Wilke, 2014). Many researchers have considered the role of trust in development of quality relationship (Dahlstrom, Nygaard, Kimasheva, & Ulvnes, 2014) along with customer satisfaction. Trust has also been conceptualized as a powerful feature of relationship management (Anderson, Lodish, & Weitz, 1987), a source of believability and honesty (Zeithaml, Barry, & Parasuraman, 1996) and a tool of communication between parties.…”