How to Measure Digitalization? A Critical Evaluation of Digital Maturity Models

Thordsen, Tristan; Bick, Markus

doi:10.1007/978-3-030-44999-5_30

Cited by 46 publications

(25 citation statements)

References 22 publications

(30 reference statements)

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“…Similar concerns surrounding the validity of digital maturity models have been observed by Thordsen et al [ 56 ]. To validate the digital maturity of hospitals, it is necessary to analyze digital maturity through the lens of balanced health care outcomes, as outlined in the quadruple aim.…”

Section: Discussionsupporting

confidence: 73%

Synthesizing Dimensions of Digital Maturity in Hospitals: Systematic Review

et al. 2022

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Background Digital health in hospital settings is viewed as a panacea for achieving the “quadruple aim” of health care, yet the outcomes have been largely inconclusive. To optimize digital health outcomes, a strategic approach is necessary, requiring digital maturity assessments. However, current approaches to assessing digital maturity have been largely insufficient, with uncertainty surrounding the dimensions to assess. Objective The aim of this study was to identify the current dimensions used to assess the digital maturity of hospitals. Methods A systematic literature review was conducted of peer-reviewed literature (published before December 2020) investigating maturity models used to assess the digital maturity of hospitals. A total of 29 relevant articles were retrieved, representing 27 distinct maturity models. The articles were inductively analyzed, and the maturity model dimensions were extracted and consolidated into a maturity model framework. Results The consolidated maturity model framework consisted of 7 dimensions: strategy; information technology capability; interoperability; governance and management; patient-centered care; people, skills, and behavior; and data analytics. These 7 dimensions can be evaluated based on 24 respective indicators. Conclusions The maturity model framework developed for this study can be used to assess digital maturity and identify areas for improvement.

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Section: Discussionsupporting

confidence: 73%

Synthesizing Dimensions of Digital Maturity in Hospitals: Systematic Review

et al. 2022

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“…Digitalisation & Sustainability [32][33][34][35][36][37][38][39][40][41][42][43] Digitalisation & SDG 4 (Quality Education) [8,[44][45][46][47][48][49][50][51][52][53] Digitalisation & SDG 5 (Gender Equality) [54][55][56][57] Digitalisation & SDG 8 (Decent Work and Economic Growth) [58][59][60][61][62][63] Digitalisation & SDG 9 (Industry, Innovation, and Infrastructure) [1,64,65] Digitalisation & SDG 12 (Responsible Consumption and Production) [66][67][68][69][70][71] A good example of how to answer the question "How to Measure Digitalisation?" could be a Critical Evaluation of Digital Maturity Models prepared by Thordsen et al [72].…”

Section: Join Studies On Digitalisation Sustainability and Sdgs Sourcesmentioning

confidence: 99%

Digitalisation as the Indicator of the Evidence of Sustainability in the European Union

Burinskienė

Seržantė

2022

Sustainability

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Digitalisation provides access to an integrated network of information that can benefit society and businesses. However, the evidence of sustainability in business is less researched. In our paper, by building up the research approach, we address the relevant gap by investigating how sustainable development goals represent the interrelationship between digitalisation and sustainability. Such research is particularly important because understandings of digitalisation and sustainability determine how different actors, including business managers and policymakers, act in response to those imperatives to develop future employees skills starting from school age. Following a multi-method approach, we have combined our analysis into two steps examining the relationship between digitalisation and sustainability. Building digital networks, business managers and policy makers using digital means can create some unique opportunities to strategically address sustainable development challenges for the United Nations Targets (SDG) to ensure higher productivity, education, and an equality-oriented society. This point of view describes the potential of digitalisation for society and businesses of the future. The authors revise the links between digitalisation and sustainability in the European Union countries by using data available in Eurostat and UNECE public databases. The two-stage methodology for the identification of the relationship between ICT and sustainability is used in the paper and a linear regression model is applied. The results showed tiers with five SDGs, focusing on business, and all these tiers are fixed in the constructed equations for each SDG. The recommended solution is statistically valid and proves the novelty of this research. Among digitalisation indicators, only mobile-cellular subscriptions and fixed-broadband sub-basket prices in part do not affect researched sustainable development indicators.

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“…This model shows four different levels of maturity: skeptics, adopters, collaborators and differentiators: (a) skeptics are slow companies in relation to technologyfocused on robust financial services, telecommunications and public-sector firmsthat have little experience in innovating or applying an external approach to strategy; (b) adopters have greater digital practice and are willing to invest in the basic architecture they need to achieve their goals; (c) collaborators, regardless of their size, cooperate internally and externally to implement digital practice and innovation and (d) differentiators are organizations that have a strong revenue growth, tend to sell only or with a strong focus on e-business and are more skilled than the average in all marketing and e-commerce functions, including management, customer insights and direct marketing. Thordsen, Murawski & Bick (2020) suggest that a DMM should observe the following aspects: (i) the dimensions of digital maturity, (ii) the procedure for measuring digital maturity and (iii) the model's positioning in relation to existing theories.…”

Section: Digitalization and Digital Maturitymentioning

confidence: 99%

Strategic capabilities for business model digitalization

Menchini¹,

Russo²,

Slavov

et al. 2021

REGE

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PurposeThe purpose of this paper is to understand the association between the capacity to use enterprise architecture tools and the effectiveness of business model digitalization in companies.Design/methodology/approachThe authors used two research strategies – survey and focus group – to analyze the relationship between maturity in using enterprise architecture (EA) and digital maturity, under the perspective of sociomateriality.FindingsThe use of EA is not a strategic competence that contributes to building sustainable competitive advantage, in the process of business model digitalization. On the other hand, top management’s determination and clarity, expressed by its sponsorship to communicating the strategy, contribute to the integration, engagement and adaptability of those involved and are responsible for higher maturity in the digitalization of business models.Research limitations/implicationsThe statistical treatment used does not allow understanding the causality between the variables.Practical implicationsIt provides executives with important elements for clarifying and operationalizing digital business models.Originality/valueThe study operationalizes a theoretical and measurement model, through a strategy that used simultaneously a survey and a focus group, which allowed to know associations between technological capacities and maturity in digital business models.

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How to Measure Digitalization? A Critical Evaluation of Digital Maturity Models

Cited by 46 publications

References 22 publications

Synthesizing Dimensions of Digital Maturity in Hospitals: Systematic Review

Synthesizing Dimensions of Digital Maturity in Hospitals: Systematic Review

Digitalisation as the Indicator of the Evidence of Sustainability in the European Union

Strategic capabilities for business model digitalization

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