Abstract:International marketing can be a balancing act between
high sales‐maintenance costs and a reduction
of business due to poor service. The way in which
international customer service fits into a company′s
overall international marketing strategy is examined.
The emphasis is on the need for customer‐orientation
(rather than production orientation). This
also affects the practical aspects of logistics and their
relationship to customer service. Management′s
main aim is to provide the expected level of
customer ser… Show more
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