How the Team Norm of Information Exchange and Team Information Processing Affects Team Performance in Software Development Projects?

Abstract

This study examines how the team norm of information exchange and team information processing affects team performance. Data were collected from 354 project teams from software development companies in Thailand. Structural Equation Modelling (SEM) was conducted to test the proposed hypotheses. The results of the study revealed that team norms of information exchange (TNM) has a significant relationship with team information processing (PRO). Team information processing positively influences team performance (TPM). Software development organisations could adopt such norms and this team process to improve software development projects performance and recognise team processes, which is essential for long-term sustainability and competitiveness.