How the COVID-19 Pandemic Affected the Sustainable Adoption of Digital Signature: An Integrated Factors Analysis Model

Abstract

Digital signatures have been widely and primarily used for document approval activities during the Coronavirus pandemic in Indonesia. This is the digital equivalent of a handwritten signature or stamped seal, although it provides more inherent security, such as validating the authenticity and integrity of a message, software, or virtual document. Therefore, this study aims to determine factors affecting consumer intention in using digital signatures based on (i) the unified theory of acceptance and use of technology 2, (ii) the theory of planned behavior, and (iii) the information acceptance model. A total of 358 respondents answered the online questionnaire containing 69 question items, with the data analyzed using the structural equation modeling technique to examine the hypotheses. The results showed that the relationship between consumers’ attitudes, perceived behavioral control, subjective norms, and information adoption had the highest and lowest effects on consumers’ behavioral intention. Moreover, the consumers’ attitudes had the most significant effect on their attitudinal intention to use digital signatures. The significant positive impact of these consumers’ attitudes had relevant implications for the sustainable adoption of the signature system. This indicated that an integrating model with the potential of extending to consumers’ intention analysis was established for digital signature adoption in other countries after the post-Coronavirus period.

User’s intention towards the use of digital libraries: a post COVID-19 scenario

“…The last construct of TPB-PBC also demonstrated a significant positive relation with UI, thus validating H3 ( β = 0.393). Therefore, our results confirm previous research (Soroya et al , 2022; Santosa et al , 2022; Joo et al , 2019). Surprisingly, these counter the findings of Haldar and Goel (2019) and Nurmaliki and Mirza (2021).…”

“…PBC refers to a human being's judgement of how simple or challenging a task is, considering influencing elements including time, effort and knowledge (Ajzen, 1991). It was observed that post-pandemic PBC significantly influenced BI to examine the adoption and technology use (Soroya et al, 2022;Santosa et al, 2022). The proposition that follows is given below:…”

“…TPB, the most popular theoretical framework used to examine and predict human behaviour, has also been used for studying technology adoption because of the strong empirical evidence (Chang et al , 2009; Hu and Zhang, 2016; Ajzen, 2020). BI in using technologies has been the subject of ongoing research during the pandemic because of the shift in obtaining and availing resources and services from offline to online mode (Ishfaq and Mengxing, 2021; Sujood et al , 2022; Santosa et al , 2022).…”

Pengaruh Karakteristik Informasi Ewom Dan Perilaku Konsumen Terhadap Niat Beli Smartphone

“…Hasil penelitian ini menunjukan bahwa Attitude towards information berpengaruh signifikan terhadap purchase inetnion melalui information usefulness. Hal ini sejalan dengan hasil penelitian yang dilakukan oleh Yaseen & Jusoh, (2021), Panousi, (2020), Santosa et al, (2022). Sikap terhadap informasi merujuk pada evaluasi individu terhadap informasi yang mereka terima.…”

“…Hasil penelitian ini menunjukan bahwa Needs of information berpengaruh signifikan positif terhadap purchase inetnion melalui information usefulness. Hal ini sejalan dengan hasil penelitian yang dilakukan oleh Anh et al, (2022), Cu et al, (2022), Oliveira et al, (2020), Santosa et al, (2022), Yodthong & Yansomboon, (2022). Kebutuhan atas informasi merujuk pada kebutuhan individu untuk memperoleh informasi yang relevan dan berguna dalam konteks pengambilan keputusan pembelian.…”