1979
DOI: 10.1287/inte.9.4.85
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How the Choice of Measures of Effectiveness Constrains Operational Analysis

Abstract: The heart of this paper is some examples of how an inept choice of a measure of effectiveness has led an analyst (usually me) into error. Its tone is less solemn than that of most published papers, chiefly because it is about mistakes, and the only way that I know of to live with my own mistakes is to laugh at them. The morals to be drawn from these experiences are first, I, and many others, have erred more often by devoting too little effort into selecting measures of effectiveness than by devoting too much; … Show more

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Cited by 16 publications
(9 citation statements)
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“…of effectiveness (MOEs) are operationally quantifiable management tools that provide a means for measuring effectiveness, outcome, and performance of disaster management. 1 ' 3 ' 4 Measures of effectiveness (MOEs) first were used in industry to measure the reliability and performance of industrial products. During the Vietnam war, the concept was used to measure performance of civil-action programs.…”
Section: Methodsmentioning
confidence: 99%
“…of effectiveness (MOEs) are operationally quantifiable management tools that provide a means for measuring effectiveness, outcome, and performance of disaster management. 1 ' 3 ' 4 Measures of effectiveness (MOEs) first were used in industry to measure the reliability and performance of industrial products. During the Vietnam war, the concept was used to measure performance of civil-action programs.…”
Section: Methodsmentioning
confidence: 99%
“…29 The measures must be defined clearly, easily understood, reliable, simple, and informative. It is crucial that they are cost-effective and task-relevant, and that diey supply a common language to all agencies that take part in managing emergency events.…”
Section: Using Measurements In the Assessment Process Assessment Measmentioning
confidence: 99%
“…An assessment program must be based on valid, measurable criteria, render reliable, valid results, and draw conclusions about the effectiveness of institutions to manage MCIs. 29 The measures must be defined clearly, easily understood, reliable, simple, and informative. It is crucial that they are cost-effective and task-relevant, and that diey supply a common language to all agencies that take part in managing emergency events.…”
Section: Using Measurements In the Assessment Process Assessment Measmentioning
confidence: 99%
“…Capacity limitations may also induce errors in creative problem-solving by inhibiting the critical analysis of creative processing activities (Cosier & Rose, 1977). Successful creative efforts require careful evaluation of information for reliability, credibility, and relevance (Derow, 1980;Mann, 1989;Raisbeck, 1979). Moreover, in process execution, outputs must be evaluated (Parnes & Noller, 1972;Treffinger, 1995) with these evaluations of output providing a basis for extending initial efforts and redirecting these efforts to enhance performance.…”
Section: Errorsmentioning
confidence: 99%