How Task Technology Fits with Employee Engagement, Organizational Support, and Business Outcomes: Hotel Executives’ Perspective

Tavitiyaman, Pimtong; So, Chui Ying Angel; Chan, Oy Lar Kiki; Keung, Wong Chun

doi:10.1080/19388160.2022.2027834

Cited by 8 publications

(3 citation statements)

References 49 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Production timeliness pertains to daily functions in a timely manner that provide recent information (e.g., policies, risk factors, and government initiatives) to the public [51,67]. This requires IT teams to maintain a high level of punctuality, consistency, and the previously noted dimensions.…”

Section: Task-technology Fitmentioning

confidence: 99%

How E-Government Can Help Societies during a Crisis: Implications of UTAUT Model in Lebanon

Hajj

Karadaş

Zargar³

2023

Sustainability

View full text Add to dashboard Cite

Introduction: Information and communication technology (ICT) usage has grown rapidly, with a significant rise following the occurrence of the COVID-19 pandemic. This study assesses the relationships among task–technology fit, sense of virtual community, and the continuous intention to use electronic government services (e-government). Methods: Through quantitative approach using surveys, a total of 390 data was obtained from registered citizens in Tripoli municipality during the pandemic. The data were analyzed using partial least square-structural equation modeling (PLS-SEM). Results: The mediating role of the unified theory of acceptance and use of technology (UTAUT) model was observed, which shows that task–technology fit, sense of virtual community, and the consideration of society and its development are essential factors for citizens to use ICTs. Systems should entail features that meet the needs of citizens, community-building elements, and satisfactory performance. The importance of e-government ICTs in community development, particularly in a fragile state such as Tripoli, Lebanon, is the highlight of the current results. This can be beneficial for governmental authorities in the region of the Middle East, helping them to increase communication effectiveness by implementing appropriate digital means for the public during a crisis. Community development is a highly effective aspect that governments can implement in their digital services to provide opportunities for learning, awareness, and social progress to the public.

show abstract

Section: Task-technology Fitmentioning

confidence: 99%

How E-Government Can Help Societies during a Crisis: Implications of UTAUT Model in Lebanon

Hajj

Karadaş

Zargar³

2023

Sustainability

View full text Add to dashboard Cite

show abstract

“…The staff engagement and training are critical for the successful implementation of sustainable food practices so that providing training and education programs it's possible to create awareness, knowledge, and behaviors towards sustainability among their staff. This includes regular staff training sessions, workshops, and ongoing communication about the importance and benefits of sustainable food practices [54][55][56][57][58]. Regarding the stakeholder collaboration, hotels are working with suppliers, vendors, and local communities to promote sustainable food practices by involving close communication and looking for someone that shares similar sustainability values and engagement to support local food systems and promote sustainability initiatives [59][60][61].…”

Section: The State-of-the-art Regarding Sustainable Food Practices In...mentioning

confidence: 99%

A Conceptual Framework Proposal Regarding the Engagement of Hotels in the Modern Fight against Unsustainable Food Practices

2023

View full text Add to dashboard Cite

The ecological crisis that emerged rapidly in the 2000s because of vertiginous economic growth is still one of the dominant themes today. This unprecedented phenomenon has led to intense political-economic and social tensions over reconsidering the priorities of “post-industrial capitalism”. The main issues here are increasing inequalities in the distribution of resources and high dependence on non-renewable energies. In response, valuable policies have been developed with the intention of creating new economic models that satisfy environmental and ecological needs. However, the literature shows that the effectiveness of the global schemes proposed to achieve sustainable behaviors and techniques has been very low. In the hospitality sector, particularly in the food and beverage department, pollution and consumption of scarce resources remain issues. In this paper, we propose a structural framework for analyzing the commitment of hotels regarding sustainable practices in the F&B department, centered on standards set by relevant institutions. To enhance understanding, an extension of the theory of planned behavior (TPB) is proposed. The use of this conceptual framework will enable us firstly to gain a perception of how a hotel acts through its F&B administrator in the light of relevant standard practices. Secondly, it will allow us to understand the role of the common internal and external factors behind the theories describing the behavior adopted. In this way, this research aims to contribute to a global understanding of the factors that influence the commitment of hotels to sustainable practices in their F&B department.

show abstract

“…Several persons, such as the Order Taker and the Housekeeping Service, must participate in the process of documenting and managing the requests made by visitors. Any error or exclusion that arises when recording this query has the ability to undoubtedly lead to visitor discontent (Tavitiyaman et al, 2022). This is particularly true if the query is unintentionally disregarded or insufficiently addressed.…”

Section: Introductionmentioning

confidence: 99%

Elevating Guest Experience: Enhancing Order Taker Services At The Sunan Hotel

Muhamad Dafillin,

Tuwuh Adhistyo Wijoyo

2024

JIMR

View full text Add to dashboard Cite

The study aims to gain a better understanding of the role of Order Taker in improving the quality of Housekeeping services at the The Sunan Hotel. In addition, the study also tries to identify problems faced by staff and ways to address them. The research was designed using a descriptive qualitative approach. The theory used is the quality of service. The data obtained was collected through interviews, observations, and literary studies. The result of this research is that Order Taker helps improve the quality of Housekeeping services by receiving and processing guest requests in a timely and efficient manner. Handle guest complaints in a friendly and professional manner. Give me a polite and friendly service. Create a positive relationship with the guests. Using technology to be more efficient. Maintain the comfort and hygiene of the guest room. The obstacles faced are the Order Taker facing many challenges, including high work pressure, lack of technological support, incompatibility with Housekeeping staff, and lack of training and motivation. As for the strategy used to tackle this problem is to keep up with trends using technology, manage workloads, and improve communication. Team coordination, training, and incentives.

show abstract

How Task Technology Fits with Employee Engagement, Organizational Support, and Business Outcomes: Hotel Executives’ Perspective

Cited by 8 publications

References 49 publications

How E-Government Can Help Societies during a Crisis: Implications of UTAUT Model in Lebanon

How E-Government Can Help Societies during a Crisis: Implications of UTAUT Model in Lebanon

A Conceptual Framework Proposal Regarding the Engagement of Hotels in the Modern Fight against Unsustainable Food Practices

Elevating Guest Experience: Enhancing Order Taker Services At The Sunan Hotel

Contact Info

Product

Resources

About