How Stakeholders React to Issues with Risk Implications: Extending a Relational Perspective of Issues Management

Zhan, Mengqi; Zhao, Xinyan

doi:10.1111/1468-5973.12359

Cited by 4 publications

(3 citation statements)

References 110 publications

(119 reference statements)

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“…Volkswagen and Tesla also are recent corporations going through reputation repair after safety concerns and related issues, which caused subsequent stock price drops and hits to their general favorability and trust (Kilgore, 2021; Kresge & Weiss, 2015). Depending on stakeholders' perceived risk when dealing with crises, direct customers and even the public may react negatively and communicate their feelings via word‐of‐mouth, which highlights the importance of a firm or organisation not leaving issues unaddressed and communicating effectively to various stakeholders who may interpret crises differently (Zhan & Zhao, 2021). Reputation has been recognized as a value‐preserving asset in times of financial and nonfinancial‐related crises (Pfarrer et al, 2010).…”

Section: Literature Reviewmentioning

confidence: 99%

Fragile halos: Comparing organisational reputation across sectors

Ruddle

Robinson

Fister

2022

Contingencies & Crisis Mgmt

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Non‐profit organisations operate with the advantage of a generally positive social image. Workers and managerial employees of nonprofits are commonly thought of as altruistic, trustworthy and respectable actors who assist their communities. However, the non‐profit sector has faced several notable scandals and crises that have tested this positive social image. This paper reports on an analysis of the positive social image, which we call a sector ‘halo’ and its durability in the face of organisational crisis. Based on a sample from Amazon's Mechanical Turk, the analysis confirms the general positive social image of non‐profit organisations when compared to their private for‐profit and government sector peers, who possess lower levels of trust. However, a survey experiment reveals that given a crisis scenario regarding a data breach incident, the ‘halo’ entirely disappears. Our study improves on the literature regarding trust and organisational reputation and highlights the importance of sector ownership and perceived differences pre‐ and postcrisis.

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Section: Literature Reviewmentioning

confidence: 99%

Fragile halos: Comparing organisational reputation across sectors

Ruddle

Robinson

Fister

2022

Contingencies & Crisis Mgmt

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“…These notifications can come in various forms, including formal press releases, postings on company websites, emails, social media, and blogs. Stakeholders, including shareholders, governments, regulators, and the media, pay close attention to organizational responses to cybersecurity incidents in determining what actions they may wish to take [5,6].…”

Section: Introductionmentioning

confidence: 99%

Show-and-Tell or Hide-and-Seek? Examining Organizational Cybersecurity Incident Notifications

Cram¹,

Mouajou-Kenfack²

2022

Proceedings of the Annual Hawaii International Conference on System Sciences

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The growing frequency of cybersecurity incidents commonly requires organizations to notify customers of ongoing events. However, the content contained within these notifications varies widely, including differences in the level of detail, apportioning of blame, compensation, and corrective action. This study seeks to identify patterns contained within cybersecurity incident notifications by constructing a typology of organizational responses. Based on a detailed review of 465 global cybersecurity incidents that occurred during the first half of 2020, we obtained and qualitatively analyzed 187 customer notifications. Our results reveal three distinct organizational response types associated with the level of detail contained within the notification (full transparency, guarded, opacity), as well as three additional response types associated with the benefitting party (customer interest, balanced interest, company interest). This work extends past classifications of cybersecurity incident notifications and provides a template of possible notification approaches that could be adopted by organizations.

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“…These notifications can come in various forms, including formal press releases, postings on company websites, emails, social media and blogs. Stakeholders, including shareholders, governments, regulators and the media, pay close attention to organizational responses to cybersecurity incidents in determining what actions they may wish to take (Bitektine and Haack, 2015; Zhan and Zhao, 2021).…”

Section: Introductionmentioning

confidence: 99%

Show-and-tell or hide-and-seek? Examining organizational cybersecurity incident notifications

Cram

Mouajou-Kenfack

2022

OCJ

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PurposeThe growing frequency of cybersecurity incidents commonly requires organizations to notify customers of ongoing events. However, the content contained within these notifications varies widely, including differences in the level of detail, apportioning of blame, compensation and corrective action. This study seeks to identify patterns contained within cybersecurity incident notifications by constructing a typology of organizational responses.Design/methodology/approachBased on a detailed review of 1,073 global cybersecurity incidents occurring during 2020, the authors obtained and qualitatively analyzed 451 customer notifications.FindingsThe results reveal three distinct organizational response types associated with the level of detail contained within the notification (full transparency, guarded and opacity), as well as three response types associated with the benefitting party (customer interest, balanced interest and company interest).Originality/valueThis work extends past classifications of cybersecurity incident notifications and provides a template of possible notification approaches that could be adopted by organizations.

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How Stakeholders React to Issues with Risk Implications: Extending a Relational Perspective of Issues Management

Cited by 4 publications

References 110 publications

Fragile halos: Comparing organisational reputation across sectors

Fragile halos: Comparing organisational reputation across sectors

Show-and-Tell or Hide-and-Seek? Examining Organizational Cybersecurity Incident Notifications

Show-and-tell or hide-and-seek? Examining organizational cybersecurity incident notifications

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