How social media crisis response and social interaction is helping people recover from Covid-19: an empirical investigation

Bukar, Umar Ali; Jabar, Marzanah A.; Sidi, Fatimah; Nor, Rnh Binti; Abdullah, Salfarina; Ishak, Iskandar

doi:10.1007/s42001-021-00151-7

Cited by 13 publications

(19 citation statements)

References 59 publications

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“…In this systematic literature review, out of the nine studies that explored social media usage, five of them specifically examined how social media was utilized during lockdown periods. Bukar et al [ 51 ] examined both lockdown and post-lockdown periods. The studies were spread across multiple geographies, mainly Malaysia, Spain, Italy, France, the Netherlands, and from across the world.…”

Section: Resultsmentioning

confidence: 99%

Sustainable Smart Cities—Social Media Platforms and Their Role in Community Neighborhood Resilience—A Systematic Review

Balakrishnan,

Elayan,

Sykora

et al. 2023

IJERPH

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The COVID-19 pandemic took most communities off guard and has highlighted gaps in community preparedness and resilience in spite of the numerous technological advancements and the variety of available social media platforms that many relied on during lockdown periods. This served to emphasise the necessity for exploring the roles of social media and smart city technologies in mitigating pandemic impacts. In this systematic literature review, we examined twelve articles on social media usage and smart city technologies and their contributions to community resilience during COVID-19. The analysis focused on the use of social media platforms and smart city technologies during and after lockdown periods, examining their role in fostering community resilience. Results indicate that social media and smart city technologies were instrumental in helping communities adapt and recover from the pandemic. While past studies have examined community resilience, social media, or smart cities separately, there is limited literature collating insights on the three elements combined. We therefore argue that these technologies, employed collaboratively, enhance community resilience during crises. Nevertheless, further research is recommended, particularly on urban resilience and comparative analyses to deepen our understanding of the complex interplay between these variables.

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Section: Resultsmentioning

confidence: 99%

Sustainable Smart Cities—Social Media Platforms and Their Role in Community Neighborhood Resilience—A Systematic Review

Balakrishnan,

Elayan,

Sykora

et al. 2023

IJERPH

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“…These included content for webinars, pop-up consultations, face-to-face meetings, and printed materials. Pilots from other parts of the world with similar social listening projects, which have triangulated insights from digital and nondigital sources, have also developed meaningful communication; however, impact evaluations have not been conducted [ 43 , 44 ]. As 2 out of 6 teams dropped out without piloting social listening, it would be important in the future to better define the selection criteria to participate in the workshops and follow up on the selection of the workshop participants.…”

Section: Discussionmentioning

confidence: 99%

Social Listening to Enhance Access to Appropriate Pandemic Information Among Culturally Diverse Populations: Case Study From Finland

Lohiniva¹,

Sibenberg²,

Austero³

et al. 2022

JMIR Infodemiology

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Background Social listening, the process of monitoring and analyzing conversations to inform communication activities, is an essential component of infodemic management. It helps inform context-specific communication strategies that are culturally acceptable and appropriate for various subpopulations. Social listening is based on the notion that target audiences themselves can best define their own information needs and messages. Objective This study aimed to describe the development of systematic social listening training for crisis communication and community outreach during the COVID-19 pandemic through a series of web-based workshops and to report the experiences of the workshop participants implementing the projects. Methods A multidisciplinary team of experts developed a series of web-based training sessions for individuals responsible for community outreach or communication among linguistically diverse populations. The participants had no previous training in systematic data collection or monitoring. This training aimed to provide participants with sufficient knowledge and skills to develop a social listening system based on their specific needs and available resources. The workshop design took into consideration the pandemic context and focused on qualitative data collection. Information on the experiences of the participants in the training was gathered based on participant feedback and their assignments and through in-depth interviews with each team. Results A series of 6 web-based workshops was conducted between May and September 2021. The workshops followed a systematic approach to social listening and included listening to web-based and offline sources; rapid qualitative analysis and synthesis; and developing communication recommendations, messages, and products. Follow-up meetings were organized between the workshops during which participants could share their achievements and challenges. Approximately 67% (4/6) of the participating teams established social listening systems by the end of the training. The teams tailored the knowledge provided during the training to their specific needs. As a result, the social systems developed by the teams had slightly different structures, target audiences, and aims. All resulting social listening systems followed the taught key principles of systematic social listening to collect and analyze data and used these new insights for further development of communication strategies. Conclusions This paper describes an infodemic management system and workflow based on qualitative inquiry and adapted to local priorities and resources. The implementation of these projects resulted in content development for targeted risk communication, addressing linguistically diverse populations. These systems can be adapted for future epidemics and pandemics.

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“…Customers' acceptance of hotel The United States hotel industry robots and their perceived ease of use have improved with the increasing importance of contactless service (Zhong et al, 2022); however, luxury hotels should be careful when implementing self-service technologies as personal touch in high-end hotels is more important than ever. Social distancing has increased travellers' desire for social encounters (Bukar et al, 2021), and the co-existence of high-tech and personal touch is still possible to achieve (Davari et al, 2022). Private check-ins as an alternative to regular check-in processes can be monetarised, while ensuring social distancing.…”

Section: Practical Implicationsmentioning

confidence: 99%

Opportunities for the United States hotel industry to recover from COVID-19: a multi-period DEA analysis of key efficiency determinants

Schalk-Nador

Rašovská

2023

JHTI

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PurposeThis study examines empirically the development of efficiency levels in the hotel industry and its key drivers, by juxtaposing pre- and post-COVID-19 results in the four most important cities in the United States in terms of international arrivals.Design/methodology/approachA two-step approach was employed by first utilising the data envelopment analysis method to characterise the efficiency of United States hotels. A multiple linear regression analysis was performed to compare hotel performance in the two years prior to the COVID-19 outbreak with the first two years after the outbreak.FindingsThe results indicated the positive effect of size and the economy hotel category on efficiency, while increasing property age, urban location and a lack of brand affiliation showed a negative effect. During the pandemic, size and the economy category remained significant and positive, whereas urban location continued to represent a negative effect.Practical implicationsThis study assists decision makers regarding prospective investments, supports existing and future portfolio analyses, contributes to observations on competition, and offers a wider perspective of the industry.Originality/valueFirst, this study investigated the evolution of factors that influenced efficiency before and after the outbreak of the COVID-19 pandemic. Second, the results offer insights into the impact of the pandemic on hotels' efficiency levels. Third, the study proposes directions for the restoration of hotel efficiency to pre-COVID-19 levels.

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How social media crisis response and social interaction is helping people recover from Covid-19: an empirical investigation

Cited by 13 publications

References 59 publications

Sustainable Smart Cities—Social Media Platforms and Their Role in Community Neighborhood Resilience—A Systematic Review

Sustainable Smart Cities—Social Media Platforms and Their Role in Community Neighborhood Resilience—A Systematic Review

Social Listening to Enhance Access to Appropriate Pandemic Information Among Culturally Diverse Populations: Case Study From Finland

Opportunities for the United States hotel industry to recover from COVID-19: a multi-period DEA analysis of key efficiency determinants

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