How Social Context Cues in Online Support-Seeking Influence Self-Disclosure in Support Provision

Li, Siyue; Feng, Bo; Li, Na; Tan, Xuan

doi:10.1080/01463373.2015.1078389

Cited by 33 publications

(22 citation statements)

References 72 publications

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“…induces compassion and sympathy more efficiently, which has a potential impact on information diffusion. Likewise, some studies noted that reciprocal social support behaviors frequently occur in close social proximity circumstances [50] and a higher social presence environment arousing psychological proximity [44]. Thus, we propose the following hypothesis: H3: High proximity triggers more retransmission than low proximity.…”

Section: Based On the Above Rationale In The Supportive Communicatiomentioning

confidence: 79%

What triggers online help-seeking retransmission during the COVID-19 period? Empirical evidence from Chinese social media

Luo

Chen

et al. 2020

Preprint

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The past eight months witnessed COVID-19's fast-spreading at the global level. Limited by medical resources shortage and uneven facilities distribution, online help-seeking becomes an essential approach to cope with public health emergencies for many ordinaries. This study explored the driving forces behind the retransmission of online help-seeking posts. We built an analytical framework that emphasized content characteristics, including information completeness, proximity, support seeking type, disease severity, and emotion. Adopting the framework, a quantitative content analysis was conducted with a probability sample of 727 posts. The results illustrate the importance of individual information completeness, high proximity, instrumental support seeking. This study also reveals the severity principle and the power of anger in the dissemination of help-seeking messages. As one of the first online help-seeking diffusion analyses in the COVID-19 period, the theoretical and practical implications of this study are further discussed.

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Section: Based On the Above Rationale In The Supportive Communicatiomentioning

confidence: 79%

What triggers online help-seeking retransmission during the COVID-19 period? Empirical evidence from Chinese social media

Luo

Chen

et al. 2020

Preprint

View full text Add to dashboard Cite

show abstract

“…Firstly, more complete information means more additional information, which increases the "real world feel" [43]. More detailed information implies more communication cues, improves the social presence of communicators in nonverbally environments [44]. Secondly, completeness is directly bound up with the amount and depth of self-disclosure.…”

Section: Completenessmentioning

confidence: 99%

“…Based on the above rationale, in the supportive communication context, high proximity induces compassion and sympathy more efficiently, which has a potential impact on information diffusion. Likewise, some studies noted that reciprocal social support behaviors frequently occur in close social proximity circumstances [ 50 ] and a higher social presence environment arousing psychological proximity [ 44 ]. Thus, we propose the following hypothesis:…”

Section: Literature Review and Research Hypothesesmentioning

confidence: 99%

What triggers online help-seeking retransmission during the COVID-19 period? Empirical evidence from Chinese social media

Luo

Chen

et al. 2020

PLoS ONE

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The past nine months witnessed COVID-19's fast-spreading at the global level. Limited by medical resources shortage and uneven facilities distribution, online help-seeking becomes an essential approach to cope with public health emergencies for many ordinaries. This study explores the driving forces behind the retransmission of online help-seeking posts. We built an analytical framework that emphasized content characteristics, including information completeness, proximity, support seeking type, disease severity, and emotion of helpseeking messages. A quantitative content analysis was conducted with a probability sample consisting of 727 posts. The results illustrate the importance of individual information completeness, high proximity, instrumental support seeking. This study also demonstrates slight inconformity with the severity principle but stresses the power of anger in help-seeking messages dissemination. As one of the first online help-seeking diffusion analyses in the COVID-19 period, our research provides a reference for constructing compelling and effective help-seeking posts during a particular period. It also reveals further possibilities for harnessing social media's power to promote reciprocal and cooperative actions as a response to this deepening global concern.

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“…De este estudio se pueden derivar recomendaciones prácticas para ciberpáginas de apoyo entre iguales. La investigación previa sobre ciberpáginas de apoyo en línea ha señalado la necesidad de ajustar el diseño de la interfaz para que se ajuste a las expectativas de los usuarios y se consiga el mayor beneficio posible (Li et al, 2015;Moses et al, 2018;Sun et al, 2014). En este estudio se muestra que los usuarios frecuentes (quienes publican, los lectores, y los entrevistados) necesitan conectar con otros en situación similar para obtener apoyo emocional.…”

Section: Recomendaciones Prácticasunclassified

Coping with distress among adolescents: Effectiveness of personal narratives on support websites

Mariën¹,

Vandebosch²,

Pabian³

et al. 2021

Comunicar: Media Education Research Journal

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Sharing, reading and responding to personal narratives on peer-to-peer support websites may provide adolescents with informational and emotional support to feel more confident in coping with stressful events. However, their use may also pose a threat to adolescents’ coping self-efficacy. Principles of expressive writing, social sharing of emotions, narrative persuasion and self-effects may provide insight in how these actions may both positively and negatively relate to coping self-efficacy. By using a cross-sectional online survey with 311 Dutch-speaking adolescents between the ages of 14 and 18, this article explores how these actions and social support motives (i.e. information-seeking and emotional support-seeking) are related to adolescents’ perceptions about the usefulness of these websites to their coping self-efficacy. The results showed a positive relation between adolescents’ social support motives and their belief in the usefulness of these websites to their coping self-efficacy. Therefore, we conclude that it may be an effective coping strategy for many adolescents. There was a negative relation between experience with sharing a personal narrative and coping self-efficacy, meaning that these users did not perceive the website to be helpful to their overall confidence in coping with stressful events. However, this negative relation was reversed when they were motivated to find emotional support with similar others. Compartir, leer y responder a narraciones personales en webs de apoyo entre iguales puede tanto fortalecer como amenazar la confianza de los adolescentes para hacer frente a los acontecimientos estresantes (es decir, la autoeficacia como estrategia de afrontamiento). Los principios de la escritura expresiva, el intercambio social de emociones, la persuasión narrativa y los efectos en uno mismo pueden proporcionar información sobre la forma en que esas acciones pueden relacionarse con la autoeficacia como estrategia de afrontamiento. Mediante una encuesta transversal en línea con 311 adolescentes de habla holandesa de entre 14 y 18 años, este artículo explora cómo estas acciones y los motivos del apoyo social (es decir, la búsqueda de información y la búsqueda de apoyo emocional) se relacionan con la autoeficacia de los adolescentes como estrategia de afrontamiento tras usar la web de apoyo entre iguales. Los resultados muestran que la experiencia de los usuarios al leer y responder a narraciones personales no estaba relacionada con su autoeficacia de afrontamiento. Sin embargo, se encontró una relación negativa entre la experiencia de compartir una narración personal y la autoeficacia, por lo que los usuarios no percibieron que el sitio web fuera útil para su confianza general a la hora de hacer frente a acontecimientos estresantes. No obstante, esta relación negativa se invirtió cuando también tenían el objetivo de encontrar apoyo emocional con sus iguales.

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How Social Context Cues in Online Support-Seeking Influence Self-Disclosure in Support Provision

Cited by 33 publications

References 72 publications

What triggers online help-seeking retransmission during the COVID-19 period? Empirical evidence from Chinese social media

What triggers online help-seeking retransmission during the COVID-19 period? Empirical evidence from Chinese social media

What triggers online help-seeking retransmission during the COVID-19 period? Empirical evidence from Chinese social media

Coping with distress among adolescents: Effectiveness of personal narratives on support websites

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