How small-and-medium transportation companies handle asymmetric customer relationships under COVID-19 pandemic: A multi-method study

Mitręga, Maciej; Choi, Tsan‐Ming

doi:10.1016/j.tre.2021.102249

Cited by 77 publications

(50 citation statements)

References 100 publications

(164 reference statements)

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“…MSMEs struggle to ship and deliver their products when transportation activities are banned or temporarily closed due to the pandemic (Montoya-Torres et al 2021 ). Also, MSMEs had to bear the extra cost and other taxes for the storage space of their goods (Mitręga and Choi 2021 ). Due to poor logistics and moment order control for MSMEs during the Covid-19 pandemic, the increased cost may be limited to an additional 5% of their total production cost (Ratnasingam et al 2020 ).…”

Section: Discussionmentioning

confidence: 99%

Factors affecting repurposing operations in Micro Small and Medium Enterprises during Covid-19 emergency

et al. 2022

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Micro, Small and Medium Enterprises (MSME) sector plays a substantial role in the overall economic development and employment generation of a country. The Covid-19 pandemic has impacted adversely, and it is inevitably necessary to consider the influence of the pandemic on MSME, which will assist the policymakers in helping in the repurposing operations of the sector. Because of its size, scale of operations, and availability of financial resources, the MSMEs sector has been one of the most susceptible sectors post-Covid-19. Many academics have explored the constraints to MSMEs' development in the past, but limited research has been done using Total Interpretive Structural Modelling (TISM) technique for the factors impacting MSMEs' repurposing operations during the Covid-19 emergency. This research seeks to "identify," "analyze," and "categorize" the elements impacting MSMEs' repurposing operations during the Covid-19 pandemic. Literature review and experts’ comment from various MSMEs resulted in identification of 7 enablers. The TISM and MICMAC approach was employed in this study. The findings shows that occupational health and safety, logistics, and government rules and regulations are the key factors affecting repurposing operations in MSMEs during the Covid-19 emergency. This research helps the top-executives of MSME to look into the factors affecting repurposing operations in MSMEs during the Covid-19 emergency. This research examines factors affecting repurposing operations in MSMEs during the Covid-19 emergency. It is the first study to analyze the factors affecting the repurposing operations in MSME during the Covid-19 using TISM technique.

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Section: Discussionmentioning

confidence: 99%

Factors affecting repurposing operations in Micro Small and Medium Enterprises during Covid-19 emergency

et al. 2022

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“… Several analytical models. Mitręga and Choi (2020) This study used a multi-method approach to investigate how small and medium-sized transportation companies manage asymmetric client relationships in the face of the COVID-19 epidemic. Quantitative survey-based statistical methods and qualitative interviews.…”

Section: Literature Reviewmentioning

confidence: 99%

Estimating CO2 emissions from emergency-supply transport: The case of COVID-19 vaccine global air transport

Sajid

Ali

González

2022

Journal of Cleaner Production

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The environmental cost of disaster-related emergency supplies is significant. However, little research has been conducted on the estimation of emergency-supply transportation-related carbon emissions. This study created an “emergency supply emission estimation methodology” (ESEEM). The CO 2 emissions from the global air dispatch of COVID-19 vaccines were estimated using two hypothetical scenarios of one dose per capita and additional doses secured. The robustness of the model was tested with the Monte Carlo Simulation method (MCM) based one-sample t -test. The model was validated using the “Expression of Uncertainty in Measurement (GUM)” and GUM's MCM approaches. The results showed that to dispatch at least one dose of the COVID-19 vaccine to 7.8 billion people, nearly 8000 Boeing 747 flights will be needed, releasing approximately 8.1 ± 0.30 metric kilotons (kt) of CO 2 . As countries secure additional doses, these figures will increase to 14,912 flights and about 15 ± 0.48 kt of CO 2 . According to the variance-based sensitivity analysis, the total number of doses (population), technology, and wealth play a significant role in determining CO 2 emissions across nations. Thus, wealthy nations' long-term population reduction efforts, technological advancements, and mitigation efforts can benefit the environment as a whole and the CO 2 burdens associated with current COVID-19 and any future disasters' emergency-supply transportation.

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“…The questionnaire was administered in October 2020 during the COVID‐19 pandemic. A mixed‐method research approach such as this is widely acceptable in cross‐disciplined research that involves Information Systems discipline (Mitręga & Choi, 2021 ; Okoli & Schabram, 2010 ).…”

Section: Research Approachmentioning

confidence: 99%

“…The COVID‐19 pandemic situation, although undesirable, presents opportunities to re‐examine the appropriateness of frameworks and theories, such as the dynamic capability (DC) framework that shapes strategic management of businesses (Sein, 2020 ). The DC framework makes sense of how businesses respond to rapid and unpredictable changes, often triggered by economic, political, technological, social, religious, and cultural factors (Matarazzo et al, 2021 ; Mitręga & Choi, 2021 ). Extant literature suggests dynamic capabilities are tacit enablers of businesses (Kuria & Kitenga, 2014 ; Teece, 2012 ).…”

Section: Introductionmentioning

confidence: 99%

How do digital technologies influence the dynamic capabilities of micro and small businesses in a pandemic and low‐income country context?

Owoseni

Hatsu

Tolani

2021

E J Info Sys Dev Countries

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It is not clear how extreme disruptions like COVID‐19 pandemic affects the dynamic capabilities (DCs) of micro and small businesses (MSBs) in the context of low‐income countries. Therefore, this study makes sense of how MSBs leverage DCs through digital technologies (DTs). Using mixed‐method and interpretive research approaches, the first phase of the study applied a deductive coding technique to analyze interviews from 30 MSB managers in Ghana. Coding activities revealed 21 DC constructs of MSBs in Ghana. Next, we contextualized and simplified the DC framework by proposing an interpretive blueprint of DC framework applicable to Ghana and other low‐income countries. The second phase, through a questionnaire, progressed the research by assessing how DTs influence the 21 DC constructs. Findings suggest that collective DCs of MSBs as a business sector did not change in a pandemic situation; nonetheless, the extent to which MSBs demonstrate DCs increased by up to 82%; and the use of DTs such as mobile payment and social media tools increased significantly. Interpretive reflections on the research outcomes argued that whilst the collective DCs of MSBs remain the same, each MSB uniquely explored opportunities by manifesting different combinations of DC constructs and DTs, at varying extents, and the knowledge of how MSB combines DCs could promote MSB management and digital innovation as low‐income countries seek to recover from the COVID‐19 economic downturn. Consequently, this research extends literature and progresses the UN sustainable development goals 8.3 as it helps to enhance policies that promote digital innovation, entrepreneurship, and growth of MSBs.

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How small-and-medium transportation companies handle asymmetric customer relationships under COVID-19 pandemic: A multi-method study

Cited by 77 publications

References 100 publications

Factors affecting repurposing operations in Micro Small and Medium Enterprises during Covid-19 emergency

Factors affecting repurposing operations in Micro Small and Medium Enterprises during Covid-19 emergency

Estimating CO2 emissions from emergency-supply transport: The case of COVID-19 vaccine global air transport

How do digital technologies influence the dynamic capabilities of micro and small businesses in a pandemic and low‐income country context?

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