Abstract:Social question‐and‐answer (Q&A) communities are becoming increasingly important for knowledge acquisition. However, some users withhold knowledge, which can hinder the effectiveness of these platforms. Based on social exchange theory, the study investigates how different types of questions influence knowledge withholding, with question difficulty and user anonymity as boundary conditions. Two experiments were conducted to test hypotheses. Results indicate that informational questions are more likely to le… Show more
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