How publics respond to crisis communication strategies: The interplay of information form and source

Impact of the Fukushima Nuclear Accident on Belief in Rumors: The Role of Risk Perception and Communication

“…Recently, several theoretical models were invented to explain the more interactive and dynamic communication under the new environment of internet or social media. According to Situational Crisis Communication Theory (SCCT, by Liu et al [56]) or Networked Crisis Communication Model (NCCM, by Schultz, Utz, and Glocka [57]), social media creators did not simply forward the messages from traditional media but create and spread their own versions of the crisis. Moreover, the Social-Mediated Crisis Communication (SMCC) model explains how organizations may best communicate with public as well as how public transmits information during crises [58].…”

From Crisis to Control - All About Communication?

“…Today's technologies provide opportunities to ease these difficulties by making it possible to reach many people quickly and simultaneously through several channels. Recent research has shown that people increasingly view the Internet as the most reliable source of news, especially for timely communication (Liu, Austin, & Jin, 2011). For example, social media can be used to develop real-time communication with people to build trust and motivate action in crisis situations.…”

“…Today, the use of social networks and blogs has increased tremendously, and during crises people spend even more time online to search for and share information. People's changing patterns of behavior imply changes in how organizations effectively reach out to them during a crisis (Liu, Austin, & Jin, 2011). Even though previous research has shown the benefits of including social media in crisis communication, few organizations have incorporated social media into their strategic communication (Liu, Austin, & Jin, 2011).…”

“…People's changing patterns of behavior imply changes in how organizations effectively reach out to them during a crisis (Liu, Austin, & Jin, 2011). Even though previous research has shown the benefits of including social media in crisis communication, few organizations have incorporated social media into their strategic communication (Liu, Austin, & Jin, 2011). Further research should therefore investigate the use and combination of different media to be used in crisis communication, and examine the effectiveness of different channels (Schultz, Utz, & Göritz, 2011).…”

Desigualdad ambiental y desigualdad comunicacional. Las portadas de El Mercurio de Valparaíso sobre el derrame de petróleo en la bahía de Quintero

“…Estudios enfocados en la comunicación ambiental (gestión comunicacional de la crisis, repercusión institucional, efectos propagandísticos, educación ambiental), permitieron establecer el contraste entre el tratamiento de la prensa local ante la nacional, el papel de la asociación gremial de los periodistas gallegos en la cobertura, el vínculo informativo entre la prensa local y la del resto de los países afectados por la catástrofe (Francia y Portugal), el papel de las TIC como fuente de información y elemento catalizador en la constitución del movimiento social ambientalista local, Colectivo Nunca Mais (Agraso, Eirexas & Jiménez, 2003;Pérez, 2006;Odriozola, 2010;Fernández Souto, 2012). El caso de British Petroleum también motivó estudios de agenda y medios impresos y electrónicos (Boydstun, Moody & Thomas, 2010;García, 2011;Schultz, Kleinnijenhuis, Oegema, Utz & Van Atteveldt, 2012), pero el énfasis estuvo en la discusión y comprensión del modelo comunicacional de tratamiento de crisis y las relaciones entre la prensa y el aparato de relaciones públicas corporativas y gubernamentales (Harlow, Brantley & Harlow, 2011;Paule, 2010;Muralidharan, Dillistone & Shin, 2011;Liu, Austin & Jin, 2011;Kleinnijenhuis, Schultz, Utz & Oegema., 2013;y Valvi & Fragkos, 2013).…”